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apple macbook air problem solving

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Macbook air not working right my go-to troubleshooting tricks to try.

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Key Takeaways

• Speed up a slow MacBook Air by optimizing its background processes or upgrading to the latest hardware.
• Keep Wi-Fi connectivity issues at bay by resetting your connection and reviewing your system settings.
• Troubleshooting hardware/system files, or booting into safe mode can keep your MacBook Air's startup running smoothly.

Apple's MacBook Air is one of the most versatile laptops on Earth. From its aluminum unibody construction to its ultra-efficient macOS operating system and solid-state drive (SSD) with no moving parts, the laptop was built with durability in mind.

Keep reading to learn how to troubleshoot three common issues with MacBook Airs: sluggish startup speed, poor WiFi connectivity, and slow performance.

MacBook Air M3 13-inch

The MacBook Air carries over the redesigned body of the M2 MacBook Air and upgrades the laptop with a more powerful M3 chip that supports dual monitors and features like ray tracing.

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Slow MacBook Air performance

Why your macbook air slows down.

The MacBook Air can occasionally become sluggish due to various factors, including the number of background processes launched, outdated hardware, excess cached data, and multiple applications running simultaneously.

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How to fix slow MacBook Air performance

Manage background processes and memory leaks.

One of the best ways to speed up a sluggish MacBook Air is to eliminate as many background processes as possible via Activity Monitor . This built-in macOS utility lets you see how much of your computer's resources (e.g., memory and disk usage) are being taken up by running applications.

To access Activity Monitor, click the Finder icon, go to Applications , double-click on the Utility folder, launch the Activity Monitor. You can also press Command + Spacebar , type Activity Monitor , and press Enter .

Once you access Activity Monitor, navigate to the CPU tab and look for processes consuming a high percentage of CPU resources. To close them, double-click on the process and quit it.

To turn off apps with high memory usage, visit Activity Monitor > Memory . From there, sort columns by memory usage and quit/restart or delete unnecessary apps that consume too much memory relative to the others.

Update macOS and applications

One often overlooked reason for sluggish MacBook Air performance is running an outdated macOS version that doesn't include the latest security updates at the operating system and application levels.

To update your macOS to the latest version, go to the Apple menu > System Preferences > Software Update .

To update all applications to the latest version on your macOS, visit the App Store > Updates tab and update all apps.

Outdated hardware

Another reason for the MacBook Air's sluggish performance is an outdated hard drive or limited RAM. Your RAM (Random Access Memory) allows for optimized temporary data storage. The more RAM you have, the faster your MacBook Air is.

At a minimum, you should be running 16GB RAM, which is capable of handling the most demanding applications and tasks.

Note: RAM upgrades are possible for older MacBook Airs (before 2013). Versions post-2013 have soldered RAM modules, so you'll need to purchase a new MacBook Air if you want to add RAM.

Removing unnecessary startup programs and freeing up disk space

Sometimes, your MacBook Air can be bogged down by programs that automatically start upon booting.

To manage startup programs, visit Spotlight > type in ' Login Items ' and scroll down to Allow in the Background which displays a list of all applications that run tasks even when the application is not open, e.g., syncing data, which can bog down your system over time. To turn off each application, drag its slider to the Off position.

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MacBook Air Wi-Fi connectivity issues

Keep your signal strong at all times.

Sometimes, your MacBook Air may have trouble getting online. Various factors, such as outdated drivers, router issues, software glitches, or even network congestion in your neighborhood, could cause Wi-Fi connectivity problems.

Reset network settings

Reestablishing your MacBook Air's network settings is one of the quickest fixes for sluggish Wi-Fi performance.

To reset your MacBook Air's network settings, go to System Settings > Network > Wi-Fi . From there, navigate to the Details tab beside your network's name and click Forget This Network .

After that, restart your MacBook Air and reconnect to your preferred Wi-Fi network by typing in your password.

Checking router configuration

Incorrect router configuration can wreak havoc on your MacBook Air's Wi-Fi performance. Issues include signal interference (e.g., incorrect setting to a crowded 2.4 GHz channel), outdated WEP instead of WPA3 security settings, IP address conflicts, bandwidth limitations, firmware issues, and more.

Restart your router by unplugging it, waiting a minute, and plugging it back in for the quickest fix.

Changing your Wi-Fi channel

To change your Wi-Fi channel, visit Spotlight , type in Airport Utility,' select the base station you want to change, and click Edit .

From there, click Wireless > Wireless Options and choose from either the 2.4 GHz Channel or 5 GHz Channel pop-up menus.

Click Save > Update to save all changes.

Running wireless diagnostics

One of the best features of macOS is its wireless diagnostic tools, which help you identify issues quickly.

To access it, hold down the Option key, click the Wi-Fi icon in the menu bar, and click Open Wireless Diagnostics . Follow the prompts to identify and fix the problem.

Optimizing router location

Another reason your Wi-Fi can become sluggish is the suboptimal router location.

As a best practice, place it far away from other electronic devices that can interfere with signal quality. Also, opt for the 5GHz band instead of the 2.4GHz band for faster performance.

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MacBook Air startup issues

The need for speed.

A third common issue with Apple's MacBook Air is startup problems. Stalled or sluggish startup can be due to various problems, such as defective hard drives, limited RAM, or malfunctioning hardware that can reduce speed.

Turn on Safe Mode

Setting your MacBook Air to safe mode allows it to diagnose software-related issues. You can quickly identify the system files and drivers that need work.

To enter Safe Mode, restart your MacBook Air and hold the Shift key until the login window appears. When you see the login window, release the shift key.

macOS performs a series of checks during Safe Mode to help diagnose and treat issues. System checks include repairing your directory structure, deleting system caches to remove corrupted cache files, and allowing you to identify defective third-party software and drivers.

By following the steps in Safe Mode, you'll be able to identify which third-party software or drivers are causing the issue and take steps to resolve it accordingly.

Run Disk Utility

To diagnose and troubleshoot issues with your startup disk, you need to run Disk Utility . This utility can repair system files and errors on your startup disk, which can cause your MacBook Air to act up during startup.

To open Disk Utility, restart your MacBook Air > Hold Command (⌘) + R immediately upon restart to enter Recovery Mode > Select Disk Utility > Choose your startup disk from the list > Click First Aid and follow the on-screen steps.

Reinstall macOS

If you feel your MacBook Air needs a fresh start due to persistent issues, you can reinstall macOS.

Once you have backed up all of your data using external storage or Apple's Time Machine, follow the steps below:

• Shut down your Mac by clicking on the Apple Menu > Shut Down .
• Turn on your Mac and hold Command (⌘) + R to reinstall the macOS last installed version on your Mac, Option/Alt + Command (⌘) + R to upgrade to the latest version, and Shift + Option/Alt + Command (⌘) + R to reinstall to your Mac's default version.
• Select Reinstall macOS > click Continue within the macOS Utilities window before following all the on-screen instructions.

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Additional tips for maintaining your MacBook Air

Use antivirus software.

Antivirus software is one of the best ways to keep problems at bay.

I highly recommend using Bitdefender Antivirus or Intego Mac Internet Security X9 , which offers excellent malware detection, privacy protection, webcam security, and even remote management on several devices.

Although macOS is more secure than Microsoft Windows, keeping antivirus software handy is always a good idea.

Maintain backups

I highly recommend backing up all of your data regularly.

Two ways to maintain backups on your MacBook Air include Time Machine and iCloud .

Time Machine is a built-in backup system for macOS that offers backups of all your files and operating system settings. It also offers versioned backups, automatic backups, and system recovery in case your laptop crashes. However, note that Time Machine requires external storage.

The second option is iCloud, Apple's cloud-based storage solution. With iCloud, you can access your files from anywhere as long as you have an internet connection. The benefits of using iCloud include automatic syncing, selective backups, and data security with full encryption to help prevent unauthorized access. However, keep in mind that it comes with storage limits. With tiered versions, the more storage space you buy, the more expensive it is.

Overall, we highly recommend using either method to keep your most important data safe at all times.

Clean your MacBook Air

One of the best ways to preserve your MacBook Air is by regularly cleaning it. Try to avoid dust and debris buildup on your keys and trackpad, which can degrade surfaces over time. An ideal cleaning kit should include an air compressor and a microfiber cloth, a soft brush, and safe electronics cleaning solution.

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19 MacBook Air Problems and How to Solve Them

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• April 17, 2024

INSIDE THIS ARTICLE    ⭜

Are you a proud MacBook Air user? While this sleek and lightweight laptop is a joy to use, it’s not immune to occasional hiccups. In this blog post, we’ll explore 19 common MacBook Air problems and provide practical solutions to keep your device running smoothly. Whether you’re dealing with charging issues, app glitches, display glitches, or other common problems, we’ve got you covered. Let’s dive in!

Apple MacBook Air charging problems

1 – my macbook air won’t turn on, check power and battery.

Before diving into complex solutions, let’s cover the basics. Ensure that your MacBook has sufficient power.

Charge the battery: Connect your MacBook to a power source using the original charger. Wait a few minutes and check if any lights indicate charging. If not, try a different power outlet or charger.

Hard Restart: Sometimes, the system gets stuck. Press and hold the Power button for at least 10 seconds. Release it and then, press the Power button again to turn on your MacBook device.

Look for screen issues

A black screen can make it seem like the laptop won’t turn on, even if it’s functional.

Check the screen: Look closely at the screen. Does it appear completely black, or is there a faint glow? If the latter is true, it might be a backlight issue.

Backlight Problems: If the screen is dimly lit, adjust the brightness using the keyboard shortcuts (usually F1 and F2). If that doesn’t work, consider contacting Apple Support.

Check the hardware and peripherals

Sometimes external factors interfere with startup. Try doing this:

Disconnect Peripherals: Unplug all external devices (mouse, USB drives, etc.) and try turning on your MacBook device.

Check RAM and Storage: If you’ve recently upgraded RAM or storage, remove those upgrades temporarily. Faulty hardware can cause startup issues.

2 – My MacBook Air battery is not charging

Cover the basics first:.

Check the power adapter and outlet: Make sure you use the original Apple power adapter and a functioning power outlet. Sometimes, a faulty adapter or outlet can prevent proper charging.

Inspect the Cable: Check the power cable for any visible damage, fraying, or kinks. Damaged cables may not deliver power effectively.

Reset the System Management Controller (SMC):

The SMC manages power-related functions, including battery charging. Resetting it can often resolve charging issues.

This is how you can reset it:

Completely shut down your laptop.

Connect the MagSafe adapter: If you have a MagSafe adapter, connect it to your MacBook.

Press key combinations: Simultaneously, press and hold the Shift, Control, Option, and power keys for about 10 seconds.

Release the keys: Release all keys and then, press the Power button to turn on your MacBook.

Check charging: After booting up, check if the battery is now charging.

Inspect the MagSafe connector and port:

The MagSafe connector (the part that attaches to your MacBook) and the port can accumulate dust or debris, affecting charging.

Clean the MagSafe connector: Gently wipe the MagSafe connector with a soft, lint-free cloth. Remove any dirt or debris.

Inspect the port: Examine the MagSafe port on your MacBook. Ensure there’s no visible damage or foreign objects inside.

Try a different outlet: Sometimes, the power outlet itself may be faulty. Plug your adapter into a different outlet to check if it charges.

Check battery health

Click the Apple menu () in the top-left corner.

Go to “About This Mac” > “System Report” > “Power.”

Look for “Cycle Count.” If it’s significantly high (e.g., over 1000), your battery may need replacement.

Image source: Apple support

3 – My MacBook Air shuts off when I unplug it 

Review battery health and calibration.

Sometimes, incorrect battery calibration can cause unexpected shutdowns.

Calibrate the battery:

Fully Charge: Plug in your MacBook and allow it to charge to 100%.

Use It Unplugged: Unplug the laptop and use it until the battery drains completely (until it shuts down).

Recharge: Plug it back in and charge it to 100% again.

Repeat: Perform this calibration cycle periodically to ensure accurate battery readings.

Check energy-saving settings: macOS has energy-saving features that control power management.

Check Energy saver preferences:

Go to “System Preferences” > “Energy Saver.”

Adjust settings for “Battery” and “Power Adapter.”

Ensure that “Put hard disks to sleep when possible” is checked but not overly aggressive.

Adjust the “Computer sleep” and “Display sleep” sliders as needed.

Image source: Rocket Yard Blog

Check the software and updates:

Outdated software or system glitches can impact power management.

Software updates

Go to “System Preferences” > “Software Update.”

Install any available macOS updates.

4 – My MacBook Air battery is draining fast 

Check high energy-consuming apps:.

Some apps consume more power than others, leading to faster battery drain.

Activity monitor: Open “Activity Monitor” (you can find it in the Utilities folder within Applications). Look for processes or apps with high energy impact. If any app is consuming too much CPU energy, force quit it.

Background apps: Close unnecessary apps running in the background. Some apps continue to consume power even when not actively used.

Adjust the display brightness and sleep settings:

Display brightness and sleep settings significantly affect battery life .

Brightness: Lower the screen brightness to a comfortable level. Bright displays consume more power.

Sleep Settings: Go to “System Preferences” > “Energy Saver.” Adjust the “Computer sleep” and “Display sleep” sliders. Set shorter sleep times to preserve power.

Image source: MacPaw

Update macOS and Reset SMC:

Software updates and system management can impact battery performance.

Software updates: Ensure your MacBook Air is running the latest macOS version. Go to “System Preferences” > “Software Update” and install any available updates.

Reset SMC: Reset the System Management Controller (SMC) as mentioned earlier. It can help recalibrate power-related functions.

Check for any background processes

Disable unnecessary startup items. Go to “System Preferences” > “Users & Groups” > “Login Items.” Remove any apps you don’t need at startup.

Check for resource-intensive processes (e.g., large file transfers, backups) that might be running in the background.

5 – My Mackbook Air won’t shut down 

Close any active apps: Are there any warning indicators, notifications, or active apps that you should check before shutting down?

Look for any signs that something is going on behind the scenes, such as apps bouncing around in the Dock.

Wait 5 to 10 minutes to ensure if there is a problem, and then take a quick look around MacOS.

Check for frozen applications: To end an app, right-click on it and select Force Quit. Check to see if functionality is restored. If you simply see Quit, press and hold the Option key, which should change to Force Quit.

Force a complete shutdown: Hold down the Power button for at least 10 seconds to turn the Mac off. However, this can be harmful if your MacBook is installing updates. Be sure that everything is closed and that your MacBook isn’t just installing updates.

MacBook Air App problems 

6 – facetime isn’t working on mackbook air , check for software updates.

Outdated macOS or FaceTime versions can lead to compatibility issues. Ensure that your MacBook Pro is running the latest macOS version. To check for updates:

Select “System Preferences.”

Choose “Software Update.”

If updates are available, install them.

Image source: Carleton University

Verify the internet connection

A stable internet connection is crucial for FaceTime. Follow these steps:

Connect to a reliable Wi-Fi network.

Check if other devices on the same network can access the internet.

Restart your Wi-Fi router if needed.

Check the privacy settings

FaceTime requires access to your camera and microphone. Make sure the privacy settings allow FaceTime to use them:

Go to “System Preferences” > “Security & Privacy.”

Click the “Privacy” tab.

Select “Camera” on the left panel.

Ensure that “FaceTime” is checked.

Repeat the same for “Microphone.”

Verify your Apple ID

Sometimes authentication errors occur due to incorrect Apple ID settings. Follow these steps:

Open FaceTime.

Click “FaceTime” in the menu bar and select “Preferences.”

Ensure that your Apple ID is correctly set up.

Sign out and sign back in if necessary.

7 – An app has frozen in my MacBook Air 

Force quit the app.

When an app stops responding, you can force quit it. Here’s how:

Click on the Apple start button in the top-left corner of your screen.

Choose “Force Quit” from the dropdown menu.

In the window that appears, select the frozen app and click “Force Quit.”

If the app quit successfully, reopen it by clicking “Reopen” in the dialog.

Note that force quitting may cause you to lose any unsaved changes in the app.

Relaunch the app

Relaunch: After force quitting the app, try relaunching it:

Right-click or Control-click on the app icon in the Dock.

Choose “Quit.”

Reboot your Mac.

Open the app again and check if it’s functioning correctly.

If the same issue still persists, consider updating the app.

Update the application

Check for Updates: Sometimes, outdated apps can cause freezing and performance issues. Ensure that the app is up to date:

Visit the App Store.

Go to the “Updates” tab.

If an update is available for the problematic app, install it.

Restart the app and see if the freezing problem is resolved.

8 – AirPrint not working 

Check printer compatibility and wi-fi network.

Check Printer Compatibility: Ensure that your printer model supports AirPrint. You can find this information on Apple’s official website or by searching online for your specific printer model.

Wi-Fi Network: Make sure your MacBook Air and the printer are connected to the same Wi-Fi network. AirPrint relies on local network communication, so network consistency is crucial.

Perform a hardware reset

Reset Devices in Order:

Turn off your printer.

Turn off your MacBook Air.

For MacBook Air with Touch Bar (X or later):

Press and hold one of the volume buttons and the side button until the power-off slider appears.

Drag the slider to the right.

Unplug your Wi-Fi router for 15 seconds.

Reconnect your router by plugging it back in.

Turn your MacBook Air back on.

Wait for it to connect to Wi-Fi.

Turn on your printer.

Update macOS

Ensure that your MacBook is running the latest macOS version. Outdated software can cause compatibility issues.

Click the Apple logo in the top-left corner.

Select System Preferences.

Choose Software Update.

Install any available updates.

9 – MacBook displays a flashing question mark on startup 

Reset nvram.

NVRAM (Non-Volatile Random Access Memory) stores essential system information, including boot settings. Resetting NVRAM can resolve startup issues. Follow these steps:

Shut down your MacBook by clicking the Apple logo in the top-left corner and selecting “Shut Down.”

Wait a few seconds to ensure a proper shutdown.

Turn on your MacBook and immediately press and hold the keys Command (⌘) + Option + P + R.

Release the keys after about 20 seconds. During this process, you may hear the startup sound or see the Apple logo multiple times.

If you have an Intel-based Mac, follow these steps. For Apple Silicon (M1, M2, M3) Macs, NVRAM resets automatically when needed.

Select the correct startup disk

Choose the Right Startup Disk: Sometimes the Mac can’t locate the designated startup disk, leading to the flashing question mark. Follow these steps to select the correct startup disk:

Click the Apple logo in the top-left corner of the menu bar.

Go to General and then choose Startup Disk.

Select the appropriate startup disk (internal or external).

If prompted, enter your admin password.

Repair the startup disk

Repair Disk Using Disk Utility:

If you can’t see your startup drive, open Disk Utility from the macOS Utilities window.

Click on your startup drive and select the First Aid tab.

Click Run to repair any disk errors.

If the repair completes successfully, select the disk in Startup Disk under the Apple menu and restart your MacBook.

MacBook Air display problems 

10 – macbook air screen isn’t working , check power and connections.

Verify Power: First, ensure that your MacBook Air is powered on. Look for signs of activity, such as the Caps Lock key lighting up or the keyboard feeling slightly warm. If you notice these signs, the issue might be with the screen itself.

Check Power Cord: Connect your MacBook Air to the power cord and see if it turns on. Sometimes a drained battery can cause display issues. Try using a different power cord to rule out any cable-related problems.

Remove manual upgrades

Remove Upgrades: If you’ve recently upgraded your MacBook (e.g., added memory), consider removing those upgrades. Sometimes new hardware can cause unexpected issues. If you’ve made any internal or external modifications, revert them and check if the screen works.

External display test

Connect an External Display: If your MacBook Air has a faulty built-in display, connecting an external monitor can help diagnose the problem. Use a compatible cable (such as USB-C to HDMI) to connect your MacBook to an external display. If the external display works, the issue likely lies with the built-in screen.

11 – Macbook Air screen is flickering 

Check for loose connections.

Cables and Accessories: Ensure that all cables connecting your MacBook Air to external displays or accessories are securely plugged in. Sometimes loose connections can cause flickering. If you’re using an external display, unplug and replug it to see if that resolves the issue.

Adjust display settings

Display Preferences: Experiment with different display settings to see if it helps. Here’s how:

Click on the Apple logo and select System Preferences.

Choose Displays.

Try adjusting the resolution and refresh rate settings. Sometimes certain combinations can cause flickering.

12 – MacBook Air doesn’t recognize external display 

Check cables and connections.

Cable Verification: Start by checking the cables and adapters you’re using. Ensure that you’re using the correct cables and adapters for your specific MacBook Air model and the external display. Sometimes a loose or faulty cable connection can prevent proper recognition.

Secure Connections: Confirm that all cables are securely plugged in. Inspect both ends of the cable: one connected to your MacBook Air and the other to the display. If using an adapter, ensure it’s firmly connected as well.

Verify adapter compatibility

Adapter Compatibility: If you’re using an adapter (e.g., USB-C to HDMI), ensure that your monitor and cable combo is compatible with your Mac. Different Mac models have varying port configurations (USB-C, Thunderbolt, etc.). Refer to your Mac’s specifications to determine the correct adapter type.

Dock Considerations: If you’re using a dock, check the manufacturer’s support site for any available driver updates. Some docks require specific drivers for proper functionality.

Restart and sleep

Restart Your Mac: Sometimes a fresh start can resolve issues. Restart your Mac with the external display connected.

Sleep and Wake: Put your Mac to sleep briefly, then wake it up. This action can trigger a re-detection of connected displays.

13 – Mac screen goes black 

Run apple diagnostics

Run Apple’s built-in hardware diagnostics by restarting your Mac and holding down D during startup.

Check external devices

Peripheral Devices: Unplug all peripherals except the keyboard and mouse. Sometimes an external device can interfere with display functionality.

External Display: If you’re using an external display, ensure it’s functioning correctly. Connect it to another Mac or device to verify. Faulty cables or adapters can cause black screens.

Reset System Management Controller (SMC):

For MacBooks with a T2 chip (Apple silicon):

Press and hold the power button for 10 seconds to turn off your Mac.

Press and hold the power button again to load startup options.

Click Options, then choose Continue.

Use Disk Utility to repair your startup disk if needed.

If the issue persists, consider reinstalling macOS.

For other Macs:

Turn off your Mac.

Press and release the power button.

Immediately press and hold Command (⌘)-R until you see the Apple logo or spinning globe.

Use Disk Utility to repair your startup disk.

If the problem continues, consider reinstalling macOS.

14 – My MacBook screen is showing lines 

Restart your mac.

Sometimes, a simple restart can resolve display-related issues.

Run Maintenance Scripts

Maintenance scripts automatically clean up system logs and temporary files on your Mac. However, they might not run as often as needed. You can manually run them using an app like CleanMyMac X:

Download and install CleanMyMac X (you can get it for free).

Open the app and go to the Maintenance module.

Click Run to execute the maintenance scripts. This can help if the issue is caused by software glitches.

Monitor temperature

Overheating can sometimes cause display anomalies. Make sure your MacBook isn’t running too hot. Place it on a flat surface and allow it to cool down if necessary.

Other Problems 

15 – macbook air bluetooth not working , check pairing status:.

Ensure that your Bluetooth device is correctly paired and connected to your MacBook Air.

Go to System Preferences > Bluetooth and verify the pairing status.

If needed, click “Connect” next to your device or use the Bluetooth icon in the menu bar to reconnect.

Reconnect your Bluetooth device:

Turn off your Bluetooth device and then turn it back on.

Check the battery level of your device.

If it doesn’t reconnect automatically, manually connect it via System Preferences or the Bluetooth menu.

Proximity matters:

Bring your MacBook Air and Bluetooth devices closer together.

Remove other devices (phones, cameras, power cables) from your workspace that might cause interference.

Avoid obstacles:

Don’t place materials like metal or concrete between your Mac and Bluetooth devices.

16 – MacBook Air WIFI not working 

Check wi-fi status.

Click on the Wi-Fi icon in the menu bar (top-right corner) and verify that Wi-Fi is turned on.

If it’s off, click “Turn Wi-Fi On.”

Restart your MacBook Air and router

Sometimes a simple restart can resolve connectivity issues.

Turn off your MacBook Air, unplug your router, wait for a minute, and then plug it back in.

Turn on your MacBook Air and check if the Wi-Fi is working properly.

If you still experience connection issues, we recommend contacting Apple Support.

Forget and reconnect to the Wi-Fi network

Go to System Preferences > Network.

Select Wi-Fi from the left sidebar.

Click the “Advanced” button.

Under the “Wi-Fi” tab, select your network and click the minus (-) button to forget it.

Reconnect to the network by clicking the plus (+) button and choosing your network.

17 – MacBook Air USB port not working 

Inspect the usb port:.

Carefully examine the USB port for any physical damage, debris, or bent pins.

If you notice any issues, gently clean the port using compressed air or a soft brush.

Try different USB devices:

Connect other USB devices (such as a flash drive, external hard drive, or mouse) to the same port.

If none of these work, the issue might be with the port itself.

Check device compatibility:

Ensure that the USB device you’re connecting is compatible with your MacBook Air.

Some older devices may require additional drivers or updates.

18 – MacBook Air touchpad problems

Check trackpad settings:.

Go to System Preferences > Trackpad.

Ensure the trackpad is enabled (check the box next to “Enable Trackpad”).

Adjust other settings as needed (such as tracking speed and gestures).

Clean the trackpad surface:

Sometimes dirt or debris can affect trackpad responsiveness.

Gently wipe the trackpad surface with a clean, lint-free cloth.

19 – MacBook Air is overheating 

Ventilation and surface:.

Ensure that your MacBook Air has proper ventilation.

Place it on a flat, hard surface (like a table) to allow air circulation.

Avoid using it on soft surfaces (such as beds or couches) that can block air vents.

Room temperature:

High ambient temperatures can exacerbate overheating.

Use your MacBook Air in a cool environment whenever possible.

Monitor background processes

Background processes can strain your MacBook Air’s resources and lead to overheating.

Activity monitor: Open Activity Monitor (found in Applications > Utilities). Check for any processes consuming excessive CPU or memory. Quit unnecessary applications or processes.

Browser tabs and extensions: Browsers with multiple tabs and extensions can be resource-intensive. Close unused tabs and disable unnecessary extensions.

What is the life expectancy of a MacBook Air?

On average, a MacBook Pro is expected to last around 7–10 years, and a MacBook Air for 5–7 years123.

The actual lifespan depends on factors like usage frequency, tasks performed, and battery care.

MacBook longevity can be affected by the quality of care for the battery and other components.

What is the downside of a MacBook Air?

Price: MacBooks, and laptops, including the MacBook Air, can be overpriced compared to similar Windows machines.

Limited Hardware Upgrades: MacBook Airs have minimal upgrade options. Components like RAM and storage are often non-upgradable.

Software Support: macOS has less third-party software support compared to Windows.

No Windows Support on Apple Silicon Macs: Newer MacBook Airs with Apple Silicon chips cannot run Windows via Boot Camp.

Proprietary Hardware and Repair Limitations: Apple’s closed system design restricts user upgrades and self-repair options.

Why my MacBook Air is not working?

Power Issues: Check if the battery is charged, try different power cords, and perform a hard restart.

Screen Issues: Troubleshoot screen problems using a hard restart or check for hardware failures.

Battery Issues: If the battery won’t charge or drains quickly, consider battery replacement.

Overheating: Ensure proper ventilation and address any overheating issues.

Sound and Trackpad Problems: Diagnose and fix sound or trackpad issues.

How do I know if my Macbook has problems?

Use Apple Diagnostics (or Apple Hardware Test) to check for hardware issues.

It helps diagnose internal hardware components like the logic board, memory, and wireless components.

If no hardware problems are found, consider software-related issues or reinstalling macOS.

Remember that professional assistance may be necessary if you encounter persistent issues with your MacBook Air.

Summing Up 

We hope this article has helped troubleshoot the most common MacBook Air problems you may face. Remember, technology can be finicky, but with the right guidance, you can overcome most obstacles.

If you’re still facing Mackbook Air issues or need personalized assistance, don’t hesitate to contact our Mac IT support team . Whether it’s a battery hiccup, a stubborn app, or a mysterious display glitch, we’re here to help you get back on track.

We can be your Apple Support Wingman, and we’re just a message away!

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Troubleshooting: How to fix common Mac problems

• Mac doesn't start
• Crashes after startup
• Freezing display
• Login issues

App problems

Your day begins just like any other. But, unfortunately, when trying to turn on your iMac or MacBook, something isn't right. Either it doesn't start, or, if it does, there's something not right. Perhaps it's running slow, or it suddenly crashes or locks up. Whatever the case, you can't read the tech news from your favorite website, iMore.com, and start your day.

The best Macs are made to provide you with years of enjoyment. Unfortunately, it's not perfect. Problems do sometimes happen. Luckily, you can fix common Mac problems fairly easily, even on the all-new 24-inch iMac . We have a list of the best keyboard shortcuts you can use when starting up your Mac , but if you want more specific help, here are some of the best fixes to the most common Mac problems.

Your Mac doesn't start

There could be multiple reasons your computer won't start. Luckily, there are many troubleshooting steps you can take to (hopefully) resolve the issue in just a few moments.

Check the power:

• First, hold in the power button on your keyboard for 10 seconds and then let go.
• Try to start it again by pushing the power button .

You should also make sure the power cord is connected, regardless of the Mac version. Is there power in the rest of your home? If you're using a MacBook Air or MacBook Pro, does the machine start with a power cord but not on the battery? Then you've discovered the problem.

Reset the NVRAM (and PRAM):

To fix common Mac problems on Intel-based Macs only, you can reset the NVRAM to see if this resolves the problem. The following steps don't work on Apple silicon-based machines since the machine's NVRAM is automatically reset during the start process when needed.

• When starting up your Mac, immediately press and hold the Command-Option-P-R keys on your keyboard. You'll probably need to use both hands to perform this task.
• Release the keys after 20 seconds.

If this resolves your issue, you might have to go back into System Preferences to adjust volume and display resolution settings.

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Again, this is only a possible solution on Intel-based Macs since Apple silicon versions don't have SMC. To get started, shut down your Mac, then following the directions based on the type of machine you have:

• On desktop Macs, disconnect the power cord and wait 15 seconds before plugging it back in. Turn your Mac back on after five seconds.
• On laptops that include the T2 chip, after shutting down the computer, press and hold the power button for 10 seconds before releasing it. Wait a few seconds, then press the power button to start your computer.

If that doesn't work:

• Click the Apple menu in the top left corner of your screen.
• Click Shut Down... .

• Press and Hold Control-Option-Shift for 7 seconds . Your Mac may turn on doing this process — don't stop holding down the keys.
• Press and hold the power button as well as the other keys. If your Mac is on, this will turn it off.

• Hold all four keys for another seven seconds .
• Wait a few seconds .
• Press the power button to turn on your Mac.

Your Mac crashes after startup

If your Mac starts normally but crashes soon after startup, it probably has a software problem. You can try different solutions that depend on the type of Mac.

On Intel-based machines:

• Restart your Mac by pushing the power button while also holding down the Up Arrow key . Wait until you see the login window.
• Log back into your computer in Safe Mode.
• To leave the Safe Mode, restart your Mac without pressing any keys during startup.

On Apple silicon-based computers

• Restart your Mac by holding down the power button . Wait until you see Startup Options.
• Select your Start Up disk .
• Press and hold the Up Arrow key .
• Choose Continue in Safe Mode .

The Mac's display randomly freezes

If your computer screen suddenly freezes, there are a few things you can try to resolve the issue. A lot depends on whether Finder is frozen or the entire computer.

If Finder only is frozen:

• Choose Force Quit .
• Select Finder .
• Click Relaunch .

Entire computer

If your entire computer is frozen, you should:

• Unplug all externals , including hard drives, monitors, everything.
• Reboot your computer.

If the problem goes away, try shutting the computer down again, plug back in one of your externals, and then reboot. Continue following this process for each external accessories. If your Mac freezes again after plugging back in a certain accessory, you know what the problem was. Contact the accessory maker on ways to resolve this issue.

My login doesn't work anymore

If for whatever reason, your Mac login doesn't work, you can reset it. To do so:

• On the login screen, click on the ? to the right of the password field.
• Click Reset it using your Apple ID or Restart and show password reset options .
• Follow the on-screen directions.

You might also run into issues that are exclusive to a specific app. While errors might differ, one of the following three solutions should help resolve the issue — or at least give you a better idea of what's going on.

Non-App Store apps

A setting in macOS makes it impossible to run non-App Store apps because of security reasons. Luckily, this is easy to change if you need to run apps that aren't available in the official App Store.

• Go into System Preferences .
• Choose Security & Privacy .

• Click on the lock icon at the bottom left of the General tab.
• Log into your account .
• Click the radio button next to App Store and Identified developers under Allow apps downloaded from.
• Click the lock icon again, this time to lock it.

My app no longer works

If there's an app on your Mac that recently stopped working, there could be something wrong with the later software release. To troubleshoot, you should first reboot your computer and see if that resolves the issue. If not, try and reinstall the app. If possible, reinstall the previous . Otherwise, contact technical support for the app with problems.

What if none of these solutions work?

If you've done everything listed above in this troubleshooting guide, and are still trying to fix common Mac problems, then it's time to contact Apple support .

If you have AppleCare+ on your device, any hardware issue should be covered by the insurance.

Bryan M. Wolfe has written about technology for over a decade on various websites, including TechRadar, AppAdvice, and many more. Before this, he worked in the technology field across different industries, including healthcare and education. He’s currently iMore’s lead on all things Mac and macOS, although he also loves covering iPhone, iPad, and Apple Watch. Bryan enjoys watching his favorite sports teams, traveling, and driving around his teenage daughter to her latest stage show, audition, or school event in his spare time. He also keeps busy walking his black and white cocker spaniel, Izzy, and trying new coffees and liquid grapes.

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10 Common Mac Hardware Problems and How to Fix Them

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Some of the early signs of faulty Mac hardware range from misbehaving keyboards and jittery trackpads to power problems, garbled audio, booting issues, and beyond. But worry not, our tips will help you troubleshoot common Mac hardware issues yourself without having to make an appointment with the Genius Bar at your local Apple Store.

10. Mac Won’t Charge or Turn On

If macOS won’t boot, hold the power button until the screen goes blank, then let go and press the button again. Resetting the NVRAM, PRAM, and SMC could also easily fix your charging problems. To see if you perhaps need a new battery, check your Mac’s battery’s cycle count .

Verify whether your power adapter and cable work on another Mac. Then rule out any power problems in your home by resetting a power breaker or GFI outlet. Your Mac’s power button might be broken instead, so double-check it. If the problem you’re having is rooted in a failing logic board, you’ll need to pay for a physical Mac repair .

9. Flashing Power LED or Audio Warnings

A flashing power or MagSafe LED means dodgy internal hardware—use Apple’s built-in hardware diagnostics to identify the culprit. Hold down D while turning on the machine to access and use Apple’s diagnostics tests . With a diagnostics check finished, you’ll see whether the battery, processor, or something else is malfunctioning.

If you hear loud tones during startup, the RAM has failed to pass an integrity check. Resetting individual RAM modules could fix this, provided you’re able to freely access the RAM modules, which isn’t easy on newer machines.

8. Mac Starts Up to a Question Mark

If you spot a folder with a flashing question mark displayed on the screen when your Mac is booting, there could be something wrong with the startup disk. Either the disk is physically damaged or your Mac is having trouble locating its macOS operating system software.

To fix this problem, enter the macOS Recovery system by holding Cmd + R at boot time on an Intel-based Mac. If you have an Apple silicon Mac, press and hold the power button, then choose Options and click Continue . Choose Disk Utility from your Recovery options and click the First Aid option to check your startup disk for errors. If Disk Utility found or repaired no errors, you may need to reinstall macOS in Recovery Mode .

7. Mac Doesn’t Start Up All the Way

A black or gray screen or macOS not booting all the way indicates an issue with the operating system or apps that load automatically at startup. In that case, enter Safe Mode to see if a startup item is preventing macOS from loading properly.

On Intel Macs, press the Shift key at boot time to invoke Safe Mode. On Apple silicon Macs, press and hold the power button and select your startup disk, then press and hold the Shift key and chose the Continue in Safe Mode option.

Use Disk Utility in Safe Mode to fix disk permissions or try to repair a corrupt file system . If you still can’t get to the desktop, learn how to recover critical files from a Mac that won’t boot .

6. No Display Backlight, Screen Flickering, or Other Screen Issues

Start by perusing our guide covering how to troubleshoot common macOS problems with multiple monitors . You’ll barely see any images if the display has a broken backlight, but first check if this might be something as simple as the screen brightness being turned down. If the screen is flickering, boot into Safe Mode and then revert to factory display settings by going to System Preferences > Display and clicking the Default for Display option next to Resolution .

If your external display supports variable refresh rates, try selecting one of the fixed ones in the Refresh Rate menu. Changing your screen mirroring options or unplugging external displays could also help alleviate the problem.

5. Erratic Trackpad or Mouse Movement

Be sure to check out our troubleshooting tips for fixing jittery trackpads and other tips to fix common mouse problems on macOS . It’s always a good idea to try turning off your trackpad customization settings in System Preferences > Trackpad one by one, in order to isolate a potentially problematic setting. It could be something as simple as turning on dragging!

4. Physical or Liquid Damage

You’re recommended to take a few precautionary steps to physically protect your Mac . In case of liquid damage, turn off the computer immediately, disconnect it from power, and unplug any accessories. If possible, flip your Mac over to disconnect the battery.

If you’re tech savvy, and you have the right tools, you can remove the back cover to remove as much liquid as possible from the internal components. Be sure to give the machine 24 to 48 hours to dry before closing it again.

Still no dice? It’s time to reach out to Apple Support ! Apple’s one-year warranty covers manufacturing defects and malfunctioning hardware. However, you’ll need to pay out of pocket to fix any physical damage caused by spilled liquids.

Optional AppleCare+ coverage includes protection against accidental physical damage at a much lower fee. To buy an AppleCare plan on your device, click the Apple logo and go to About This Mac > Support , then choose AppleCare+ Coverage Available (you won’t see the option if your Mac is not eligible). Or, buy an AppleCare plan online by logging in to Apple’s My Support page .

AppleCare+ doesn’t cover excessive physical damage, defined as “catastrophic damage due to liquid contact or submersion or damage caused by the presence of hazardous materials.”

3. Keyboard Not Working, Stuck Keys, or Keys Auto-Repeating

If your keyboard is wireless, check that Bluetooth is enabled in System Preferences > Bluetooth , then proceed with our troubleshooting tips to get the Mac keyboard working again . Resetting the Bluetooth module in your Mac is usually a good way to fix intermittent typing issues. To do so, run the following command in a Terminal window:

Press Enter and type your Mac’s password if asked. With the command executed, reboot the computer to re-initialize the Bluetooth hardware.

Has the Touch ID key stopped working? If so, follow our steps to fix Touch ID not recognizing saved fingerprints .

Do keys feel sticky? Are some characters repeating? Adjust the Key Repeat speed in System Preferences > Keyboard . If you still rock a Mac equipped with Apple’s infamous butterfly keyboard, a free replacement might be available via Apple’s Keyboard Service Program . While a replacement keyboard won’t permanently fix usability problems with the butterfly mechanism, it doesn’t hurt trying to remove dust from the keyboard to fix jammed keys . Also, consider a cover to protect your keyboard from dust when not in use.

The best band-aid solution to these faulty butterfly keyboards is the Unshaky tool, which effectively dismisses multiple key presses. You can download Unshaky from GitHub for free. The app is no longer actively maintained, but still works as advertised on macOS Monterey.

2. Peripherals Not Working

Yes, even peripherals may confuse your Mac. Some of the external devices you can plug into those USB-C or Thunderbolt ports include printers, cameras, storage drives, network appliances, and so on. Start the troubleshooting process by unplugging accessories one by one.

Restart the computer after disconnecting each accessory until you identify which one’s interfering with your Mac’s functions. Try to change the settings on your peripheral device or switch to the defaults to see if doing so addresses the problem you’re experiencing.

You should also test any malfunctioning peripherals in different ports with different cables, to rule those out as well.

1. Mac Restarts After a Kernel Panic Message

If your Mac suddenly displays a kernel panic screen, write down the time this occurred and restart the computer. Kernel panics are one of several signs there is a problem with your Mac .

After macOS reboots, there should be a log file on the desktop. If not, find it manually by holding the Option key while clicking the Finder’s Go menu, then choose Library . In the Finder window that opens, navigate to the Logs/DiagnosticReports subfolder and identify the most recent file with a .panic extension.

Apple’s support agent might request this file to troubleshoot the panic. To review it yourself, open the file in TextEdit and scroll through it to locate the correct time stamp and learn why the kernel panicked.

Your Mac Issues Could Be Related to Software

Does your Mac crash unexpectedly or restart on a whim? Are apps freezing? Those symptoms suggest complications on the software front. For those scenarios, follow the troubleshooting steps to fix common macOS software problems .

If none of the above tips prove helpful, contact Apple’s support department instead. To speed up the process, tell your support agent you’ve already performed all these troubleshooting steps.

Computer Problems Are a Fact of Life

No technology is immune to problems, including Apple’s Mac computers. You should only resort to paying to service a faulty Mac after trying our free troubleshooting tips. Remember, many hardware problems on the Mac can be easily resolved by adjusting a few settings.

Troubleshooting

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Common MacBook problems and how to fix them

If you love your MacBook, it probably kills you when you run into problems with it. Is there something wrong with your hardware, or is MacOS experiencing some problems? What tools can help you find the source of the issue and fix it? Should you take your MacBook to a professional, or should you even consider replacing it?

Don’t worry — we can help! Let’s go over the most common problems for the MacBook, MacBook Air, and MacBook Pro and what you can do about them. Back up your data if you can, and check out the list to find the right solution.

The MacBook keeps suddenly dying

First, check to see if the battery is charging properly. If it’s not, head down to where we talk about MacBooks that can’t charge. But if your Mac is shutting off randomly even with a healthy battery percentage, that indicates a different kind of problem.

If this shutdown happens, restart your Mac with the power button and wait for it to power back on and load MacOS. Once MacOS loads, choose to restart your Mac again . This allows your MacBook to perform a healthy, full shutdown procedure. Now try resetting your System Management Controller (SMC) . This controls many of the important hardware processes of your Mac, like battery charging, sleep modes, and more. If something has gone wrong, resetting the SMC is a quick way to fix it.

If the SMC step doesn’t work and your Mac keeps on shutting down, it’s probably time to take it into an Apple Store. Depending on your warranty, you may be able to get a replacement.

The startup only shows a blank screen

A failed MacBook startup can show a few different colored screens, and each means something difference. If you see a black or blue screen that won’t go away, that’s a sign that your Mac probably froze trying to load a problematic app or login function. Restart your Mac by pressing the power button for around 6 seconds (if this doesn’t work, try booting in Safe mode). Then try removing any troublesome apps or login items that may not be compatible. A program like CleanMyMac can be of great help when doing this.

A gray screen, meanwhile — which may have the Apple logo in the center — is a sign that important software is failing to work correctly. Try manually restarting and opening in Safe mode if possible. If there are any updates that can be applied to MacOS, try updating and see if this fixes the problem. If not, stay in Safe mode and try using the Disk Utility tool to locate and fix any disk problems that are keeping your Mac from working.

The FaceTime camera image is very poor quality

This is a recent problem noticed chiefly among MacBook Air models. The FaceTime camera image shows a very poor, grain representation of your face, and sometimes its so bad FaceTime isn’t even worth using.

This particular problem probably isn’t related to hardware, which means that your MacBook camera is probably functioning normally and can complete other camera-related tasks. But that’s worth testing. If you can get other video communication apps to work properly, the problem is with FaceTime software. There’s not much you can do here except apply any waiting MacOS updates to see if they fix the problem.

If your video isn’t working on any apps at all, the problem could be something else. Try taking your Mac into an Apple Store when you have time and asking them to take a look.

External devices won’t connect properly

First check to see if the device works properly on other computers so you can narrow the problem down to your Mac. Next, check to make sure that the device is properly plugged into the correct port on your Mac, and that the port and the cable are not damaged or blocked in any way. Finally, restart your MacBook and, if necessary, the device.

If these steps don’t fix the problem, then look up your device and check to make sure it’s compatible with your Mac, and plugged into the right version of the port. This can be an issue with older USB ports and newer devices. If everything seems okay, try resetting the PRAM/NVRAM and SMC to see if maybe a settings glitch is interfering in device connections.

Still not working? You should also take the time to plug in another compatible device into the same port to make sure there’s nothing internally wrong with the port. If there’s a hardware issue inside your Mac that’s keeping the port from working entirely, then it’s time to take your Mac into the store.

The Mac screen keeps flickering

These flicker problems often look intermittent dimming, or even a complete loss of resolution that seems to rapidly repeat. There are a few different things that can cause this issue. First, check for any physical screen damage, which is always a good idea when this problem begins. If the screen appears fine, you can try these steps to see if the help resolve the issue.

• Reset PRAM/NVRAM . This is often effective at fixing minor flickering issues.
• Check for any MacOS updates that you haven’t applied yet and update if you can.
• Are you using Chromium or Firefox? Both these programs have been known to cause flickering issues in Macs. Trying disabling or removing these programs if you have them, and see if this fixes the issue.
• Enter in safe mode and see if you can isolate another app that may be causing the problem

The MacBook sound suddenly cuts out

First, make sure that it’s not a particular app that’s causing the problem. Do you still get reliable sound from other sources, like iTunes? If so, then the app may need to be updated or debugged to restore its sound.

If the problem happens to all sound on your MacBook, you have a widespread issue. First, try resetting PRAM/NVRAM and SMC to see if this fixes the problem. A settings issue may be preventing your audio from playing properly, and resetting these functions can clear it up.

We go into a bit more detail about fixing Mac sound here , but if these solutions aren’t working, it’s likely a hardware issue. Did you recently bump your Mac or spill something on it? It’s time to take it into an Apple store for a more in-depth inspection.

The MacBook is running very slowly

Many slowdowns are caused by doing too much at the same time and eating away at your RAM , or filling your hard drive so full your MacBook is struggling to read and write data efficiently. If this is your problem, the best fix is a Mac upgrade, although clearing hard drive space and opening fewer tabs at once can also help. If your Mac is suspiciously slow and it really seems like something has gone wrong, there are a few things you can try:

• Restart your Mac. Sometimes it’s just that simple!
• Apply any updates, especially if it’s been a while since you’ve updated.
• Open up Activity Monitor and see if there’s an unexplained app running and taking up way too many resources. This could be a sign of malware or another issue. Removing the offending program should help matters
• Clear your desktop of files. All those icons are actually a pretty big drain on Mac resources!
• Run your virus scanner and Apple Diagnostics , and see if they pick up any problems.
• If the slowdown is accompanied by unusual noises, take your Mac into the Apple store to see if it’s a hardware or overheating issue.

The MacBook can’t charge when plugged in

Start with the basics. Is the outlet working? Is everything plugged in? Does your charger and cable show any signs of damage, or are there blockages that are preventing the charger from properly connecting? Keep in mind, chargers and Macs can overheat and may need to cool down before charging properly.

If checking on these things doesn’t help, apply any software updates, restart your Mac, and reset the PRAM and SMC settings to see if this helps.

If there’s still no luck, press down the Option key on your keyboard and click the battery icon on your menu at the same time. This allows you to choose advanced options in your battery menu, and check up on your battery helps. If the menu says to replace or service your battery, it’s time to take your Mac into the store for a closer look.

The MacBook Bluetooth won’t turn on (or off)

If you are having trouble turning your Bluetooth on, visit System Preferences and choose Bluetooth to make sure all your settings are working, and that you can keep an eye on devices that you have paired in the past. Sometimes it’s as simple as selecting Turn Bluetooth On in this menu.

If you can’t connect a fully power Bluetooth device, make sure your Mac is updated, and restart the MacBook and the Bluetooth device to see if this fixes the issue. If not, we suggest also moving to a more open area away from appliances and trying again: Sometimes bad interference can keep Bluetooth devices from working properly.

Finally, you can try to open the Terminal and manually force a reboot of your Bluetooth. Type the command

“sudo rm -R /Library/Preferences/com.apple.Bluetooth.plist” 

and hit Enter . Enter your password if required, and hit Enter again. Now restart your MacBook, turn on your Bluetooth, and see if it works.

Some MacBook keys stopped working

This is a problem with some MacBooks, particularly the 2016 versions . The keys would stop working, start making weird noises, or just feel off (this may be especially noticeable when the MacBook has heated up).

This is a widely recognized problem, and we recommend that you take your MacBook into an Apple Store and see if they will replace it. However, if you really want to try dealing with the problem yourself, then grab a can of air. Hold your MacBook carefully so the keyboard is vertical, and blow air between the keys. This can dislodge dust and may help fix some of your keyboard problems.

The Mac won’t shut down

It isn’t uncommon that Macbooks fail to shut down because they freeze during the process. After realizing that your Mac is indeed frozen and cannot complete the shutdown process, you will have to check your Mac to see if open apps are causing the freeze. Open apps that refuse to close down will inhibit your MacBook from shutting down, so you will have to choose the force quit option for all frozen apps. If this happens regularly, try updating all your apps and see if this does the trick.

If shutdown problems continue, try resetting the NVRAM and SMC to see if this helps. You have the additional course of action to employ a more profound troubleshooting endeavor by running Apple Diagnostics . If Apple Diagnostics doesn’t resolve your shutdown impediments, you can switch to Safe Mode , then try reinitiating your Mac.

Finally, try heading to System Preferences , go to Security & Privacy , and head to FileVault . Make sure you have switched FileVault off. It’s a common occurrence for shutting down to encounter stalls due to FileVault.

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Apple confirmed its intentions to bring this update to the M3 MacBook Pro around the time the M3 Air launched, but it's unknown why it took so long. The feature shares the same limitation as the M3 Air -- you can only use two external displays while the laptop is closed. This is different from models using the M1 Pro, M2 Pro, or M3 Pro level chips that can handle two external monitors and the native display all at once.

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How-To Geek

8 warning signs your mac might have a problem (and how to fix it).

Quick Links

Sudden and frequent restarts, freezes and app crashes, declining battery life, your mac won't boot, erratic fans, strange led behavior, and power issues, your mac forgets settings, your mac is overheating, your mac doesn't shut down properly, get help from apple.

Does your Mac crash a lot? Have you noticed constant fan noise or battery issues? Your Mac could have a problem, but the solution might be easy! Let's look at some common Mac issues and how you can fix them.

Sudden and frequent restarts, particularly those accompanied by an onscreen warning, are known as kernel panics. This is the Apple equivalent of Microsoft's Blue Screen of Death , and you often see the "Your computer was restarted because of a problem" error when your machine reboots.

Many things can cause a kernel panic. It could indicate a problem with hardware, such as RAM or CPU. An unreliable peripheral you have connected to your Mac can also cause a kernel panic, or it could simply be a case of low disk space. Kernel panics happen occasionally, but if you aren't experiencing them frequently (multiple times per week), you shouldn't worry too much about it.

If your Mac has regular kernel panics, try these possible fixes:

• Remove any peripherals that might be causing the issue.  For example, if the panics only happen when your webcam is plugged in, run your machine without it for a week, and see how things go.
• Check whether you have enough free space.  If you need more space, you can delete files to create more .
• Run  memtest86  to test your Mac's memory.  You'll need to  create a bootable USB flash drive and test your computer's memory outside the macOS environment. If you find any issues with RAM, you can try replacing it where possible.
• Run Apple Diagnostics.  To do this, press and hold the D key while you boot your Mac, and then see if any hardware issues are detected.
• Boot into Safe Mode .  Press and hold the Shift key while your system starts to boot into Safe Mode. See if the problem persists. Safe Mode excludes any third-party kernel extensions, which could be causing the issue. It will also scan your volume for errors and fix anything it finds.
• Reinstall macOS from scratch . This is the nuclear option, but it will likely clear any software that's causing the issue.

Do you regularly see the spinning pinwheel of death? Are apps unresponsive, sluggish, or crashing altogether? Does your Mac suddenly freeze for no reason?

Many things could cause these issues, but some are more common than others. Low disk space often causes performance issues, particularly when you wake your Mac from Sleep Mode. Issues with memory and storage, or simply a machine that bites off more than it can chew, could also be to blame.

If you're experiencing these issues, try these possible fixes:

• Create more disk space.  You might just need to give macOS some room to breathe. Try to keep around 10 GB of free space on your drive for macOS housekeeping duties. You can delete and move files to free up more space on your Mac.
• Run memtest86 to check your Mac's memory for issues. You can also press and hold the D key while your Mac boots to run Apple Diagnostics and scan for other hardware issues.
• Run Disk Utility. If your machine has a hard drive, launch Disk Utility, select the drive, and then click "Verify Disk." If you see any errors, click "Repair Disk." This can isolate bad sectors, so macOS knows not to store data in those sections of the drive (a common cause for the pinwheel of death).
• Reinstall macOS.  This will remove any software-related issues and free up a ton of space. Your Mac should then perform at the fastest speeds it can manage.
• Delete resource-intensive apps.  If you suspect the issues are caused by aging hardware, ditch apps like Chrome for lighter-weight options, like Safari. Try using SimpleNote and GIMP instead of Evernote and Photoshop.

Batteries don't last forever . Over time, they all exhibit signs of aging. For example, your device won't run as long on a single charge, and, sometimes, it will barely hold a charge at all. There's one very clear course of action in this case, but it's not the only thing you can try.

Power issues can also point to problems with the System Management Controller (SMC). This chip in Intel-based Macs is responsible for low-level operations, including charging LED behavior and fan control.

If you've noticed battery issues, try these possible fixes:

• Check the health of the battery. The most common cause of poor battery life is that it's in poor condition. Fortunately,  macOS can tell you exactly what condition your battery is in , how many charge and discharge cycles it's gone through, and whether it's time to replace it .
• Reset the System Management Controller (SMC). If the battery's in good condition, resetting the SMC might resolve some power-related issues, like a Mac that won't charge.
• Extend your Mac's battery.  This is a good idea if you regularly use your Mac for long periods without a main power source.
• Adjust your habits when you use battery power. Start Activity Monitor and click the "Energy" tab to see which apps use your battery. Perform tasks like video and photo editing only when your Mac is plugged into a power source. Use Safari for web browsing---it's much more efficient than Chrome or Firefox.

Many of us panic when our computers don't boot correctly. You might see a plain black or gray screen, a black screen with a question mark, or an error message about an issue your machine is having.

Like system crashes, there are many reasons why a Mac might appear to be DOA. It could be an issue with a cable, the SMC, a software update, or a botched OS upgrade.

If your Mac isn't booting properly, try these possible fixes:

• Check the cables.  Make sure everything is plugged in and that the socket is switched on at the wall (if applicable). It's always worth it to check this first.
• Boot into Safe Mode.  To do this, press and hold the Shift key while your Mac boots. Safe Mode will verify your disk, and then start your machine with the bare minimum it needs to function. You can then try to restart normally.
• Run through our checklist.   We've covered this particular problem in-depth before . If the basic troubleshooting steps in this article don't work, move on to others you can try.
• Reinstall macOS. When all else fails, you can boot into Recovery Mode and reinstall the OS from scratch.

Related: What to Do When Your Mac Won't Turn on

The System Management Controller (SMC) is responsible for low-level operations that can't necessarily rely on the main operating system. These operations occur before the OS even boots, and, on Intel-based Macs, the SMC chip controls them.

If the SMC has a problem, you might encounter fans that constantly run, battery and indicator LEDs that misbehave, or keyboard backlights that don't respond to controls. You might also experience power issues, like sudden shutdowns and a refusal to power on.

The SMC can also cause issues with battery charging, external peripherals not being detected, and poor performance, even under a low CPU load. These issues are mostly just irritating, but some can seriously impact how you use your machine.

Fortunately, the fix for this relatively straight-forward; just follow these instructions to reset your Mac's SMC.

When your Mac is shut down, many settings, like the current resolution, which startup disk the machine uses, your local time zone, and the volume are all stored in the Nonvolatile Random Access Memory (NVRAM) or Parameter RAM (PRAM).

Occasionally, things go wrong, and these settings are lost. Your Mac might boot from a different startup disk than normal, or you might constantly have to reset the time and resolution after the system boots.

To fix these issues, you need to reset the NVRAM/PRAM on your Mac .

If your Mac is overheating, it's pretty obvious because it will feel hot. Further signs include thermal throttling (when macOS limits the speed of your CPU to generate less heat) and random restarts. To check the internal temperature, you can install an app like smcFanControl .

Aside from using your Mac in very hot conditions, overheating might signal a more serious problem you shouldn't ignore. If there's a problem with the internal cooling or temperature sensors, and you continue to use your Mac, you could damage it. Hardware and heat don't mix.

If your Mac is overheating, try these possible fixes:

• Reset the SMC.  Because it controls the fans, this could potentially solve your problem.
• Take it in for repairs . If you don't hear any fan noise, it's possible there's a problem with the cooling system or temperature sensor in your Mac. If this is the case, take your computer to a technician, as continued use could damage your machine.

A Mac that won't shut down is not as common or panic-inducing as one that won't boot. However, if this happens frequently, it's likely third-party software is running in the background and blocking the shutdown procedure.

If your Mac doesn't shut down, try these possible fixes:

• Quit any open apps. You might need to force quit some apps that have crashed. You might also want to use Activity Monitor to check for processes that aren't responding . After you close everything, try to shut down your Mac again.
• Unplug any peripherals.  Remember to safely eject any external drives before you unplug them.
• Force your Mac to shut down. Press and hold the Power button (or the Touch ID fingerprint reader) until the screen goes black.
• Try the suggestions on our checklist.  If the suggestions above don't fix the problem, try the troubleshooting steps outlined in our previous article on this topic.

Even if your Mac is outside of its warranty period and not covered by AppleCare, you can still take your Mac to Apple store and get some help. A technician can run model-specific diagnostics on your device to detect any hardware issues. Outside of downloading leaked copies of these diagnostic tools, there's not much else you can do.

Apple will let you know if any repairs need to be done, and you can decide if it's worth it. Depending on the cost, it might be better to upgrade to a new model. Apple won't charge you anything unless you agree to the repair or hardware replacement.

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How to fix a Mac that won’t boot or gets stuck on the loading bar

By Mike Peterson 16 comments Last updated August 10, 2019

A Mac that won’t boot is a pretty useless Mac. But the situation gets worse if you have tons of data that hasn’t been backed up yet. So what do you do in these situations?

• Mac Running Slow? Selling? How-To Reset MacBook Pro
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• Fix a MacBook that keeps powering off or restarting randomly

It’s tough to say. There could be a variety of problems causing a Mac’s boot process to fail or for the boot process to get “stuck” on the loading bar. The issue is likely fixable, but it may not be the simplest fix in all cases. Either way, here are the troubleshooting steps you should take to fix a Mac that won’t boot.

My Mac won’t turn on — now what?

Try safe mode, reset nvram and pram, use disk utility in recovery mode, reset system management controller, restore from time machine, reinstall macos, if all else fails…, a few things to try in the future.

This may sound obvious, but check to see if your Mac has power or if its battery needs charging.

For desktop Macs, a cable may have come unplugged. For older MacBook models, a degraded battery could cause problems that make it appear like it won’t boot.

One of the first things to try when a Mac won’t load into macOS is to simply boot into Safe Mode.

• Shutdown your computer. If it’s off, skip to the next step.
• Press and hold the Shift key.
• Power up your computer.
• Once you see the Apple logo, release the Shift key.

If you Mac successfully boots into Safe Mode, it may have resolved whatever boot issue it was experience. Try restarting your Mac at this point.

The next thing is try is to reset your NVRAM or PRAM . This is a basic troubleshooting techniques that can fix a slew of issues on your Mac.

• Shut down your Mac.
• Power your Mac back up.
• Immediately press and hold these four keys: Option + Command + P + R.
• Make sure to hold the keys for at least 20 seconds. On some Macs, you may hear a startup sound play twice or the Apple logo appear and reappear twice.

If this successfully fixed your problem, make sure to go back into System Preferences and readjust anything that was reset. That could include time zone, resolution and sound volume.

• MacBook Will Not Start Up After macOS Update, How-To Fix

If your Mac is booting up but is stalling on the progress bar or just won’t load into macOS, then there’s likely a software issue.

One of the first things you should do is boot into Recovery Mode and try to repair your primary drive using Disk Utility. Here’s how.

• Make sure your Mac is shut down.
• Hold down the Command + R keys.
• Power up your MAc.
• At this point, the Apple logo should pop up on your display.
• Once you see the Recovery Mode pop up, select Disk Utility from the OS X Utilities menu.
• Select the disk or partition that you have macOS installed on. (If you haven’t messed with this at all, there should only be one.)
• Click on First Aid in the top menu bar.

Once the repair process completes, you’ll want to restart your Mac to see if it fixed the issue.

Another more in-depth troubleshooting method involves resetting your Mac’s System Management Controller. If none of the methods above worked, then this may be a good option to try next.

It is a fairly lengthy lengthy process, and may removing your MacBook’s battery or unplugging your desktop Mac’s power cable.

In fact, because it varies depending on what Mac model you have, it’s a bit too of a process to fit here. We recommend going to Apple’s support document on the subject.

• How to reset the System Management Controller on your Mac (Apple.com site)

You can also try restoring form a previous Time Machine backup to see if that deals with the issue.

• Make sure your Mac is shut down. –
• Plug your Time Machine drive into your Mac
• Power up your Mac.
• Once you see the Recovery Mode pop up, select Restore From Time Machine Backup.

If worst comes to worst, you may need to reinstall macOS . This doesn’t necessarily have to involve wiping your disk, however.

• Once you see the Recovery Mode pop up, select Reinstall from the OS X Utilities menu.
• Recovery Mode will then guide you through the rest of the process.

It’s worth noting that you’ll be given the choice to erase your disk or not. While erasing will delete all of your data, it may also be more effective in dealing with software-based problems.

If you have a recent Time Machine backup, we recommend wiping your disk. If you just need to recover some data off your drive, then reinstalling macOS without wiping your disk may be the better option.

If none of the above methods work, then there is likely a deeper issue that isn’t necessarily user-fixable.

In these cases, we recommend taking your Mac or MacBook to an Apple Store or Apple Authorized Service Provider. The staff there will be able to help diagnose — and hopefully — fix any more serious software or hardware issues.

You can set up a Genius Bar appointment using this link .

There are a number of things that may cause boot problems. Here are a few common culprits that we’ve noticed.

• Avoid bloatware. Items like Mac disk cleaners and other system maintenance tools are generally not necessary on macOS. Worse still, some of these tools can damage your MacBook’s software.
• Be careful with dual-booting. The boot loader in macOS is fairly finicky. If you try to install any other operating systems in dual-boot mode, you can damage the boot loader. If you have to run another OS on your Mac, try using a virtual machine or booting from a USB device.
• Restart your Mac periodically. According to a couple of user reports, this issue popped up when a Mac that hasn’t been restarted for a while is rebooted. While we can’t verify whether this causes the issue, it’s probably smart to restart your Mac every now and then.

Were you able to use the tips to fix the issues on your Mac? Let us know using the comments below.

Related Posts:

Mike is a freelance journalist from San Diego, California.

While he primarily covers Apple and consumer technology, he has past experience writing about public safety, local government, and education for a variety of publications.

He’s worn quite a few hats in the journalism field, including writer, editor, and news designer.

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Show 16 Comments

January 28, 2024 at 8:26 AM

Thank you. If my Mac doesn’t work, I don’t work. So grateful to you for the tips and their clarity.

October 13, 2023 at 12:37 PM

I have a table top (MAC) apple I’ve tried all of the key commands and nothing works I can’t get past the loading screen. This problem occurred only after the new update was installed. Please help I have unplugged it for days and still Nothing.

January 14, 2023 at 4:06 AM

Having had this problem for a few days now including intermittent automatic shutdowns, I will be resorting to the Genius Bar! Too risky

August 27, 2022 at 6:18 PM

how do you do it without a keyboard

January 25, 2022 at 2:13 AM

Thank you so much. After trying to add Windows to my Mac Pro I was getting “No bootable device”. Option+command+P+R fixed it

November 30, 2021 at 7:55 AM

Ok, it was first stuck on black screen with apple logo and sometimes would only progress slowly to halfway or not at all. Used the ctrl+option+P+R and got it to login screen. Input my password and now nothing. It won’t do anything after that. What do I do now?

November 6, 2021 at 7:36 PM

UNSUCCESSFUL. I was prompted to install new OS — not sure which one. Apple logo and loading bar appeared and began loading.

I returned to my computer hours later to find the loading bar stopped 1/4 inch before the end. I went to “How to fix a Mac that won’t boot up or gets stuck.”

Tried all options and nothing worked.

I have a 25″ desktop that about 3 years old.

October 8, 2021 at 3:13 AM

I’ve tried all of the key commands and nothing works I can’t get past the gray screen, I can’t get to the utility, I can’t get to the reinstall, I don’t know what else to do at this moment

September 10, 2021 at 1:47 PM

MacBook Air screen is black with a locked padlock. I tried to wipe it to give to grandson. obviously I did something wrong .Please Help!

August 23, 2021 at 8:35 PM

Hi, My Macbook Pro early 2011 15″ will not install the native osx like 10.13 High Sierra it will install at the startup, then running on progress bar till almost end THEN white screen or turn it off????? But, if I install the unsupport mac osx 10.15 Catalina it will install successfully but not working well, the screen looks and displays bad (rough). Trying in any which ways that I can find on the internet but still struggling with the same result.

Any Gurus can share with me how to fix I would appreciate it.

January 20, 2021 at 2:36 PM

I’m getting a Flashing question mark (? ) in a file folder as well. I have some kind of start up on a sandisk drive but It is all messed up … Can someone help !!

December 7, 2020 at 2:40 AM

A Flashing question mark (? ) in a file folder is all it will show no censor either. I tried holding command + R but it didn’t work

November 16, 2020 at 11:27 AM

Finally got Sur up and running but to be honest if I had known all the hassle to do it I would have stayed with Catalina.

November 13, 2020 at 8:21 AM

I did get my big desk top going again after going through some your suggests from different sources AND talking to Apple support. So I started over and went through all the steps again AND ON THE LAST one it finally loaded whew I didn’t have to lug it down to Apple which is a fair distance from me……thanks!

October 14, 2020 at 6:36 PM

THANK YOU SO MUCH!!! I have been trying to get an older MacBook Pro to work and it was stuck on an update that wouldn’t go through. I have looked for a solution in a lot of places and the very first thing (safe mode) worked! I’m not very tech savvy so thank you!! This is exactly what I was looking for. 🙂

October 11, 2020 at 5:58 AM

Your suggestion of resetting NVRAM and PRAM worked for me. I am asking for trouble, I run a duel boot of Catalina and High Sierra, but it’s the first time in over a year I had an issue. Thanks!

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Essential Information on Replacing the Logic Board in Your Apple Ultralight Laptop

Essential guide to smooth macbook air logic board replacement.

The Apple MacBook Air is a popular ultraportable laptop known for its thin and lightweight design. The logic board is a crucial component responsible for the laptop’s functionality. If this component fails, replacement may be the only solution to restore the device’s operability. Here is everything you need to know to ensure a smooth MacBook Air logic board replacement process.

Signs of Logic Board Failure

Several indicators suggest that your MacBook Air’s logic board may be malfunctioning:

• The laptop does not power on, even when the battery is charged and connected to power.
• Screen artifacts appear, such as lines, pixels, or image distortions.
• Random system reboots and freezes occur without apparent cause.
• No response to peripheral device connections, such as a mouse or keyboard.
• Power and battery charging issues arise.

If you encounter one or more of these signs, there is a high probability that your MacBook Air’s logic board is faulty and requires replacement.

Preparing for Logic Board Replacement

Before replacing the logic board, gather all the necessary tools and equipment. You will need:

• A set of screwdrivers (Phillips and flathead) for disassembling the laptop.
• Plastic spudgers or guitar picks for separating clips and connectors.
• An anti-static wrist strap to protect components from static electricity.
• An organized and clean workspace with adequate lighting.

Selecting a compatible logic board for your MacBook Air model is also crucial. Ensure the chosen board has the same size, connectors, and specifications as the original. Purchase parts only from reputable suppliers to avoid compatibility and quality issues.

Before beginning the work, all essential data must be backed up to an external storage device. This will help prevent data loss in the event of complications during the logic board replacement.

Logic Board Replacement Process

Follow these steps to install the new board:

• To avoid component damage during replacement, disconnect the laptop battery by detaching the battery connector from the logic board.
• Remove the bottom cover of the MacBook Air by unscrewing all screws around the perimeter. Carefully lift the cover, taking care not to damage internal components.
• Gently disconnect all cables and connectors attached to the logic board. These may include cables for the display, keyboard, touchpad, speakers, etc. Remember or photograph the location of all cables for reassembly.
• Remove the old logic board from the laptop chassis. Unscrew the screws holding the board in place and carefully extract it from the connectors.
• Install the new logic board, aligning all mounting holes and connectors. Ensure the board sits evenly in its place without any misalignment.
• Reconnect all cables and connectors, observing their correct orientation. Be attentive, and do not apply excessive force to avoid damaging the contacts.
• Replace the bottom cover of the laptop and secure the screws. Verify that the cover fits tightly against the chassis without any gaps.

Testing and Configuration After Replacement

After replacing the logic board, conduct testing and configuration to ensure proper functionality.

First, verify the operation of the main components:

• Power on the laptop and check if the operating system boots.
• Test the display for artifacts, dead pixels, or incorrect color reproduction.
• Verify keyboard and touchpad functionality by pressing keys and performing gestures.
• Ensure speakers produce sound without distortion and at sufficient volume.

Next, check the functionality of all ports and connectors:

• Connect external devices such as a mouse, keyboard, or flash drive to USB ports and ensure the system recognizes them.
• Test the Thunderbolt port by connecting a compatible device or external monitor.
• Check the headphone jack by connecting headphones and playing audio.

After verifying hardware components, proceed with software configuration:

• Update the macOS to the latest version to obtain all necessary drivers and bug fixes.
• If available separately, install the latest drivers for the graphics chip, sound card, and other components.
• Before replacing the logic board, restore data from the backup created. This may include documents, photos, videos, and other important files.

Potential Issues and Solutions

When replacing the logic board, some issues may arise that require additional attention:

• Incompatibility of the new logic board with your MacBook Air model. If the laptop does not turn on or functions incorrectly after replacement, ensure you purchased the correct board corresponding to your model and year of manufacture.
• Component damage due to careless replacement. Be cautious when disassembling and reassembling the laptop to avoid damaging cables, connectors, or other fragile elements. Follow instructions and use appropriate tools.
• Post-replacement issues include no sound, non-functioning ports, or incorrect display operation. Carefully check that all cables and connectors are correctly connected. If the problem persists, additional diagnostics or a repeat logic board replacement may be necessary.

If you are unsure of your skills or encounter difficulties during replacement, it is best to consult professionals at a service center. Specialists can perform quality diagnostics, replacement, and configuration of your MacBook Air, ensuring its reliable operation in the future.

Remember that prevention and timely problem-solving are key to the long and trouble-free operation of your Apple MacBook Air laptop.

• Apple quoted $700 for logic board replacement of M1 Pro : r ... ›
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• Is it worth it to replace the logic board… - Apple Community ›

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No, throttling and overheating isn’t a problem on M2 MacBook Air

Apple’s release of the new MacBook Air was highly anticipated, mostly for two reasons: its highly anticipated redesign and the introduction of the M2 processor, the next generation of Apple’s M-series of chips. As expected, the reviews for the M2 MacBook Air have been favorable, with Macworld’s Jason Cross calling it “a success” and “delightful everyday computer for most users.”

But the praise for the MacBook Air has been overshadowed by reports of throttled performance. Article after article warns of a performance “ shortcoming ,” “ severe ” throttling, and how it “ can’t handle the heat ,” and video after video demonstrates what’s supposedly wrong with the new laptop. It might lead some people to question whether it’s worth their money and wonder what Apple was thinking.

Here’s the thing: we’ve been here before, people. Back in 2020 when the new M1 MacBook Air was introduced, it made splashy headlines with its jaw-dropping speed improvement over the Intel chips as well as the throttling it needed to maintain a proper temperature under more strenuous workloads. In fact, heat has always been an issue with the MacBook Air even before Apple silicon.

It’s the same story, different year. Why is it news all over again? Why didn’t Apple fix the problem? The answer is simple and lies in what the MacBook Air’s intended user.

Apple 13-inch MacBook Air (M2, 2022)

Using the proper tool for the job

The MacBook Air doesn’t have any fans built into it. It’s a passively-cooled machine, meaning that it doesn’t use any special hardware to actively cool it. This is done purposefully by design so that the MacBook Air can be thinner than the MacBook Pro. If the MacBook Air starts to heat up, it will throttle performance to maintain a proper running temperature. This is another aspect of the MacBook Air that is by design.

The MacBook Air is also Apple’s most popular laptop because it’s the company’s most affordable one. Its price attracts what we’ll call “casual” users, those who spend most of their time on the web, use productivity apps like iWork or Microsoft Office, stream audio and video either for entertainment or for online meetings, and other productivity tasks that everyone does with a computer. The most stressful work likely involves apps like Photos, iMovie, GarageBand, or some other consumer-level creative software for short stints.

If you’re using a MacBook Air and you’re taxing the CPU all the time and you get frustrated by it, you know what? You’re using the wrong tool for the job. 

The MacBook Air handles these task without any problems–it’s as fast as the 13-inch MacBook Pro with the same M2 processor. It’s the one most people should buy—add the Air’s redesign and feature set, and we think it’s a better value than the 13-inch Pro. If I’ve just described what you do on a daily basis, the MacBook Air is a better value for you. (There is a separate performance issue with the MacBook Air or 13-inch MacBook Pro with a 256GB SSD that is a head-scratching design decision, but it’s not related to the throttling concerns.)

That’s not to say the MacBook Air doesn’t throttle. It does. But what makes it throttle? Tasks that “casual” users don’t regularly do. For example, one report of the Air’s severe throttling involved an export of 8K Canon RAW video . You know what produces 8K Canon RAW video? Cameras that are priced over $4,000. You know who works in 8K Canon RAW video? Video professionals. You know what Macs they buy? MacBook Pros.

The MacBook Air isn’t a high-end work machine, even if it does have an speedy processor.

The MacBook Air throttles when doing CPU-intensive tasks that are often done by users doing “serious” work, often in a professional setting. This is by design. If you’re using a MacBook Air and you are often rendering 8K RAW video, or producing lengthy high-resolution videos in Final Cut Pro, or professionally making music, or doing whatever it is that you do that taxes the CPU all the time and you get frustrated by it, you know what? You’re using the wrong tool for the job. You should be using a MacBook Pro.

If you insist that Apple fix the MacBook Air instead, ask yourself, if you’re willing to spend on equipment to produce the content you want, why are you skimping on the MacBook to do the finish the job?

Headlines that grab you

A lot of these reports that use screaming headlines about the issue do actually point out that you have to be doing something atypical of a casual user to get the MacBook Air to throttle. But there are also a lot of reports that gloss over the fact that you’re probably not going to render a 60-minute 4K video in Final Cut Pro while you have 20 tabs open in Safari and you’re sorting your FileMaker Pro collection database of 10,000 gemstones. And when they gloss over this, it makes it seem like it’s an issue that affects everyone.

As someone who works in media, I admit, we’re in a battle for your attention, and some outlets are more willing to exaggerate in their headlines than others. (And yes, Macworld is guilty of this too. I hear about it in your emails and tweets.) But most outlets do clarify in its content who the intended user is for the MacBook Air.

The fanless MacBook Air is by design–Apple isn’t overlooking anything. Its target user is “the rest of us,” everyday users with productivity tasks to get done. The MacBook Pro is for users who are demanding of processing power. Get the right Mac for what you want to do. 

14-inch MacBook Pro (2021)

Apple 13-inch MacBook Pro (M2, 2022)

Author: Roman Loyola , Senior Editor, Macworld

Roman is a Macworld Senior Editor with over 30 years of experience covering the tech industry, focusing on the Mac and other products in the Apple ecosystem. He is also the host of the Macworld Podcast. His career started at MacUser, where he received Apple certification as a repair technician (when Apple did that kind of thing). He's also worked for MacAddict, MacLife, and TechTV.

Recent stories by Roman Loyola:

• The first M4 MacBook Pro displays are already shipping ahead of a fall launch
• How much MacBook do you really need?
• M4 MacBook Air: Everything you need to know

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MacBook Air 15" 2023 Repair

Repair guides, support, and troubleshooting information for the first year of the 15-inch MacBook Air, featuring Apple's M2 SoC. Released on June 13th, 2023 and identified by model number A2941.

Replacement Guides

Antenna Bar

Headphone Jack

Logic Board

MagSafe Port

Speaker (Left)

Speaker (Right)

Thunderbolt Ports

Touch ID Sensor

15″ MacBook Air Teardown: Bigger and Better? Maybe Not.

15″ MacBook Air Teardown: Hype, or Hot Air?

Macbook won't turn on, macbook keyboard not working, macbook black screen, macbook fan loud, macbook slow, macbook folder with question mark, macbook stuck on loading screen, related pages, apple laptop battery troubleshooting, macbook water damage - the definitive guide, popular forum questions.

These are some common tools used to work on this device. You might not need every tool for every procedure.

P5 Pentalobe Screwdriver Retina MacBook Pro and Air

T3 Torx Screwdriver

T4 Torx Screwdriver

Suction Handle

iFixit Opening Picks (Set of 6)

T5 Torx Screwdriver

T6 Torx Screwdriver

Tesa 61395 Tape

IA-3952 - Max Professional Consumable Isopropyl Alcohol

Plastic Cards

Microfiber Cleaning Cloths

TR8 Torx Security Screwdriver

A2941 EMC 8301 2024 Mac14,15 3.49 GHz M2 8-Core Processor/10-Core GPU/16-Core Neural Engine

Introduced as the first 15-inch MacBook Air in Apple's lineup, the 2023 15" MacBook Air was announced at the WWDC and released shortly after in June 2023. It features a 15.3-inch display and an M2 SoC.

Starting at $1299, it's available in either Silver, Starlight, Space Gray, or Midnight.

Identified by model number A2941. Two USB-C ports and a MagSafe 3 port are on the left edge, and one headphone jack is on the right. The enclosure is machined aluminum with four protruding circular feet on the underside. The display has a notch, and a Touch-ID power button is located at the upper-righthand side of the keyboard.

Users can find help with identifying their MacBook Air laptops here .

• 15.3" LED-backlit IPS panel with True Tone; 2880 x 1864 pixels (224 ppi); P3 wide color gamut; 500 nits
• Apple M2 3.5 GHz 8-core CPU, 16-core Neural Engine
• Apple M2 integrated 10-core GPU
• 256 GB PCIe-based SSD, configurable to 512 GB, 1 TB, or 2 TB
• 8 GB of unified memory, configurable to 16 GB or 24 GB
• 802.11ax Wi-Fi 6 wireless networking; IEEE 802.11a/b/g/n/ac compatible
• Bluetooth 5.3 wireless technology
• Built-in 66.5-watt-hour lithium-polymer battery
• Up to 15 hours of web browsing, up to 18 hours of video playback
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• Depth: 9.35 in (23.76 cm)
• Weight: 3.3 lbs (1.51 kg)
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• 2× Thunderbolt / USB 4 port (Thunderbolt 3, USB-C 3.1 Gen 2)
• 1× 3.5 mm headphone jack
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I’ve spent a year using AI and it’s solving all of the wrong problems

“I want AI to do my laundry and dishes so that I can do art and writing, not for AI to do my art and writing so that I can do my laundry and dishes.” — Joanna Maciejewska

I’m old enough to remember when AI was an 80’s Sci-Fi trope. That’s not to brag, but it does afford me some small mental vestibule to hide in as I escape the overwhelming onslaught of actualized AI we face on a day-to-day basis.

From your word processors to your web browsers and even the digital assistants on your favorite devices, AI is taking over. There are no AI orphanages because almost every company is falling over itself to adopt some sort of generative tool or chatbot into its products and services at an alarming rate.

I should know, I’ve spent the last year and change knee-deep in most of it. I’ve encountered everything from image generators and artificial girlfriends to voice clones and LLMs that mimic lost loved ones . Needless to say, I’m no stranger to this super-software, and nor am I some tin-foil-hat-wearing luddite who’s claiming it’ll all end in tears. Just that much of it is… Bleh. Well, a lot of it is anyway.

Once you’ve gotten that new car scent out of certain services, it’s hard not to feel like this rich in potential tech is going to waste on all the wrong applications. In fact, I’d go as far as to say that most of the things we’re offered as consumers are counterintuitive at best, and pointless at worst.

It’s not all bad 

We’re living in the age of AI, and we should be embracing this new technology at every opportunity. It’s here to simplify our lives, make work easier, and revolutionize the human-computer interface forevermore.

And to be fair, none of that is out of the question. I use generative AI daily, be it through interacting with Meta AI through my Ray-Ban Meta Smart Glasses or linking up with ChatGPT for recipe ideas, watchlist suggestions, and the random answering of any of those previous “I should Google that” questions I have throughout the day.

Virtual assistants have been handed their most invaluable update ever by generative AI — being catapulted to Hollywood levels of performance in a matter of a few short years. It’s also poised to change everything about how we interact with our devices, even if the full realization of that is yet to come.

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We tend to think of computers as boxes with screens attached. Sometimes they're small enough to fit in a pocket or on a wrist, but they all mostly follow the same visual format. However, with the progression of virtual assistants through AI, we could be looking at a seismic shift in how we view and use our devices at a scale not seen since the invention of the mouse.

That's pretty exciting to me, and I'd want it to be for others too. However, after spending more than my fair share of time with various AI models, tools, and services, I think I’m done with AI. Because a lot of everything else attached to it is total bunk.

But there’s plenty of bad 

The upgrade to virtual assistants is only a fraction of the wider generative AI pool — and one of the least divisive elements of it at that. As the AI toolset expands it begins to cover all sorts of creative works that result in highly divisive outcomes.

Thanks to generative AI you can create just about anything. And that’s kind of a problem, creating things is a very human characteristic, and it’s not one we should so freely give up. Especially as concern over disinformation, defamation, and the use of deepfake tech to harass others grows.

Can you trust that an article wasn’t written by ChatGPT ? That an incriminating image you saw online was real? Or that the recording of a familiar and prominent voice wasn’t AI-generated? As models become increasingly sophisticated, you’d be hard-pressed to know for sure.

Even the best can struggle to spot a fake, and even those who know it's a fake can't deny some of the results. The Sony World Photography Awards judges were so impressed with one AI-generated entry that they were willing to grant it an award in the Creative category .

When AI isn’t busy being used to confuse and confound our confidence in reality, it’s crowbarring you away from all manner of human connections. I’m not entirely sure who comes up with the ideas behind what a company’s AI will offer, but who thought “We’ll let the AI handle talking to other humans for us” was a good idea?

From summarizing emails and articles so you don’t have to engage with human ideas directly to replying to texts from loved ones on your behalf, there’s nothing more bleak and depressing than realizing a large portion of generative AI exists as a roadblock between actually engaging with the world around you.

If you want a brief glimpse into the generative AI dystopia, look no further than Google’s recent “Dear Sydney” ad , in which a father harps on about his daughter’s love of running and her idol, American track and field star Sydney McLaughlin-Levrone.

She wants to write a letter to Sydney, telling her how inspiring she is. Instead, potentially because she’s not actually all that inspired, she outsources that task to her dad. Who then seemingly can’t spare ten minutes to sit with his daughter and work it out, and instead outsources it to Google Gemini, which only knows inspiration through its dictionary definition. 

That was meant to be an uplifting commercial. Aspirational even. If that doesn’t highlight the glaring disconnect between the people making these features and the audience they’re trying to pedal them to, I don’t know what will.

We never got to see Sydney receive her AI-generated email. But in a perfect world, it ended up in the spam folder, along with the dozens of other AI-generated spam emails sent to inboxes like mine daily.

I recently saw a post to X by Joanna Maciejewska that hits the nail squarely on the head: “I want AI to do my laundry and dishes so that I can do art and writing, not for AI to do my art and writing so that I can do my laundry and dishes.” 

You know what the biggest problem with pushing all-things-AI is? Wrong direction.I want AI to do my laundry and dishes so that I can do art and writing, not for AI to do my art and writing so that I can do my laundry and dishes. March 29, 2024

We’re building AI tools for everyone to use. Just don’t use them.

Making matters even more confusing is the fact that the people developing these tools don’t seem committed to their use either. Simultaneously tempting users to use them for generating writing, images, video, or music, only to develop other tools that can detect when you’ve used them and scold you for taking them up on their initial offer.

A recent analysis by The Washington Post of a 200K-strong dataset of English-language conversations captured from two ChatGPT-like AI chatbots saw homework help and creative writing at the top of the list of use cases. No wonder OpenAI is hesitant to release its own AI identifier for text . That could cause quite a bit of trouble for ChatGPT subscribers.

These companies know all too well that creating text or media that would be deemed cheating or plagiarism is one of the key selling points of their large language models. There’s a reason you can’t ask ChatGPT to write anything saucy, but it’ll have no issue writing an entire dissertation on the breeding habits of the Red-eyed tree frog.

Beyond a few exceptions, I just do not see the net benefit of generative AI (at least in how it’s presently marketed to us as consumers) as I once did. While it can make our virtual personal assistants more personal, it’s equally impressive at making actual people’s communications and contributions impersonal.

As it stands, we could all do with a little less generative AI in our devices, systems, and platforms. I’ll keep hold of the digital assistants if you don’t mind me imbibing in my share of hypocrisy, but you can take back the rest.

On the one hand, we’re supposed to fully embrace everything arriving with this new wave of generative AI tools. On the other, we’re almost forbidden from using them. The purveyors of AI are speaking to us from both sides of their mouths as we’re told about the benefits of this tech while being scolded for their application — getting ChatGPT to help with your homework? Plagiarism. Creating AI-generated images? Welcome to the wonderful world of fabricating and facilitating disinformation.

At this point, the only thing I truly know for certain is that with every passing month, I’m left looking at my ChatGPT subscription and wondering if this is really the foundation for the next big thing in tech or just a house of cards. 

More from Laptop Mag

• I was excited for this new ChatGPT feature, now I'm terrified of it
• You might accidentally fall in love with ChatGPT's advanced Voice Mode
• Is Gemini Live worth $20? Not while Google's best digital assistant is free

Rael Hornby, potentially influenced by far too many LucasArts titles at an early age, once thought he’d grow up to be a mighty pirate. However, after several interventions with close friends and family members, you’re now much more likely to see his name attached to the bylines of tech articles. While not maintaining a double life as an aspiring writer by day and indie game dev by night, you’ll find him sat in a corner somewhere muttering to himself about microtransactions or hunting down promising indie games on Twitter.

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Problem related to voice over

When I interact with the images in the pdf using voice over it says no visible title to interact but the images contain text and are not empty. How to solve this problem?

MacBook Air 13″, macOS 13.5

Posted on Aug 20, 2024 2:38 AM

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The first step towards a working MacBook Air is identifying the problem. Select one of our preferred guides below to diagnose and solve MacBook Air common issues. MacBook Air Black Screen. Does your MacBook Air power on, but you're not getting anything on screen? Frustrated by a blank display or unresponsive screen?

Hard restart your MacBook: Hold down the Power button for at least 10 seconds. Push the Power button again to see if the Mac turns on. Remove any manual upgrade (s): Sometimes, an upgrade like new ...

A third common issue with Apple's MacBook Air is startup problems. Stalled or sluggish startup can be due to various problems, such as defective hard drives, limited RAM, or malfunctioning ...

The MacBook Air is Apple's thinnest and most minimalistic notebook to date. Troubleshooting is fairly straightforward, due to the few number of parts. ... If this still doesn't solve your problem, you need a new logic board. Bluetooth or AirPort problems. Your Bluetooth or AirPort has disappeared. Loose connector cable.

Learn how to set up and use your MacBook Air. Find all the topics, resources, and contact options you need for your MacBook Air. ... It's no problem with AppleCare+ ... Find answers, ask questions, and connect with other Apple users. Ask or search now; Get Support. We can help you find the best support options. Start now; Support app. Get ...

Turn off your MacBook Air. For MacBook Air with Touch Bar (X or later): Press and hold one of the volume buttons and the side button until the power-off slider appears. Drag the slider to the right. Unplug your Wi-Fi router for 15 seconds. Reconnect your router by plugging it back in. Turn your MacBook Air back on.

Shutting down a Mac: Click the Apple Menu and then Click Shut Down (Image credit: iMore) Press and Hold Control-Option-Shift for 7 seconds. Your Mac may turn on doing this process — don't stop holding down the keys. Press and hold the power button as well as the other keys. If your Mac is on, this will turn it off.

Fix 1: One potential fix for this issue is simply to upgrade the M2 MacBook Air base model from the eight-core GPU to a 10-core GPU for an additional $100 at purchase. This won't fix the ...

Direct Firmware Upgrade or DFU mode can help to diagnose or solve this issue. Press and hold the power button for a solid twenty seconds. Release the button, wait a few seconds, and attempt to power it on again. This will force a normal boot attempt if your device was inadvertently put into DFU mode.

How: For silicon Macs: Press and hold the power button on your Mac until "Loading startup options" appears. Select Options, then Continue. If asked, select a volume to recover, and then, select Next. Select the administrator account, and then, select Next. Enter the password, and then, select Next.

Press and hold the power button. Press and hold the power button on your Mac for about 10 seconds. (Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.) Then press and release the power button normally.

On Intel Macs, press the Shift key at boot time to invoke Safe Mode. On Apple silicon Macs, press and hold the power button and select your startup disk, then press and hold the Shift key and chose the Continue in Safe Mode option. Use Disk Utility in Safe Mode to fix disk permissions or try to repair a corrupt file system.

The M5 MacBook Pro isn't due out until 2025, but we're already hearing more about what new features might be coming to it. According to the analyst Ming-Chi Kuo, Apple will be using a new supplier ...

At the login window, enter your user account password to log in to your Mac. If FileVault is turned on, this also unlocks your disk. You might see a default desktop picture in the background, which might change to your chosen desktop picture when you select your account. The login window appears only after you log out of your user account ...

Run Apple Diagnostics. Â To do this, press and hold the D key while you boot your Mac, and then see if any hardware issues are detected. Boot into Safe Mode. Â Press and hold the Shift key while your system starts to boot into Safe Mode. See if the problem persists.

Looking for some help with a battery issue on my 2020 M1 MacBook Air running Monterey 12.2.1 that is not charging the battery. ... Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum ...

Here's how. Make sure your Mac is shut down. Hold down the Command + R keys. Power up your MAc. At this point, the Apple logo should pop up on your display. Once you see the Recovery Mode pop up, select Disk Utility from the OS X Utilities menu. Select the disk or partition that you have macOS installed on.

First, let's see if this issue happens in Safe Mode:. Shut down your Mac. Press and hold the power button on your Mac. As you continue to hold the power button, your Mac turns on and loads startup options.When you see Options, release the power button.; Select your startup disk.

The Apple MacBook Air is a popular ultraportable laptop known for its thin and lightweight design. The logic board is a crucial component responsible for the laptop's functionality. ... Remember that prevention and timely problem-solving are key to the long and trouble-free operation of your Apple MacBook Air laptop. Apple 2024 MacBook Air 13 ...

The M2 MacBook Air thermal issue is all hot air. Apple's release of the new MacBook Air was highly anticipated, mostly for two reasons: its highly anticipated redesign and the introduction of ...

This is uncommon, but it does happen. The problem arises as a result of the design of the MacBook. The section of the board with the ports and the section near the fan slot are grounded via the metal shield on the lower case. Screws in these areas complete the ground circuit for the logic board.

My Support. Get up to date information on your repairs, reservations, and tech support cases. Purchase or register AppleCare products. And much more.

MacBook Air 15" 2023 Repair. Repair guides, support, and troubleshooting information for the first year of the 15-inch MacBook Air, featuring Apple's M2 SoC. Released on June 13th, 2023 and identified by model number A2941. Author: Carsten Frauenheim (and 2 other contributors)

I've seen that Apple offers a Service Program for keyboard hardware issues that sound remarkably like my problems, but only for MacBook, MacBook Air, and MacBook Pro models made between 2015 and 2019. It's obvious to me this problem has persisted well past the manufacturing years included in this fix, and I'm wondering if Apple has any plans to ...

I've spent a year using AI and it's solving all of the wrong problems. ... Apple MacBook Air M2 2022. 9. $1,499. View. Apple MacBook Air M2 2022 (13.6-inch) 10. $849. View. Load more deals.

I have a 2023, 15", MacBook Air M2 running Ventura 13.4. When I print, and then want to print again right after, the print interface stalls or hangs. This happens most of the time. Often for a frustrating length of time. I don't think I ever experienced until I got this MacBook last year. I don't believe I've seen it happen on the first print ...

Apple Footer. This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the ...

How to solve this problem? Show more Less. MacBook Air 13″, macOS 13.5 Posted on Aug 20, 2024 2:38 AM Me too Me too Me too ... Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum ...

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