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Reviews 3.3.

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RUN away from DYC

Run, do not walk, away from these people. "Dream" Yacht Charter should be "Nightmare" Yacht Charter. We had the misfortune to give them a deposit for a charter in Tahiti before Covid hit. While other travel industry companies tried to be reasonable, DYC continually tried to squeeze us (like initially demanding full payment far in advance of our charter that never happened.) I understand Covid was hard for everyone, but the way these people jerked us around, changed the rules, made unreasonable demands, is just too much. Eventually my group decided we would rather lose our deposit rather than give these people another dollar of our money. You have been warned.

Date of experience : May 12, 2021

Reply from Dream Yacht Charter

Dear Mike H, Thank you for your feedback. Hearing about your customer experience helps us understand where we need to improve. This year has been a challenge for many in the tourism industry. We adjusted our booking policy to try and make it as flexible as possible and we are sorry your booking was impacted. Best wishes, the Dream Yacht Charter team

What an AMAZING experience

What an AMAZING experience. We’ve just returned from a week long skippered charter from Corfu, sailing around the beautiful islands of the Ionian. Paxos, Antipaxos and Corfu Old Town were beautiful and the secluded bays we had the pleasure of visiting thanks to our local skipper, Nicholas, were simply overwhelming. Fly and flops are no longer for us - we’ll be chartering with DYC for the foreseeable future. Shout out to our skipper who made the holiday as fantastic as it was. We couldn’t have asked for a better week.

Date of experience : July 02, 2022

Hi David, Thank you for your wonderful review. We're glad you had a great time with us in Corfu and we will pass your review to your captain :) We look forward to seeing you again soon with pleasure. The Dream Yacht Charter team.

Fantastic Charter - Great Trogir Base Manager and Staff

We chartered a 45ft catamaran. Boat was in excellent shape and we had no issues. Well equipped with chart book, extra propane and all other amenities. Base staff was super friendly and helpful and always asked us if everything was ok or if we needed anything when we passed them on dock. Base manager Tommi was super friendly and engaging, ensuring all of our needs were met and also took the time to suggest ports as well as booking slips for us. What a fabulous country and superb charter!

Date of experience : May 20, 2023

Love the staff and service

We most recently chartered our first Catamaran in Exumas Islands, Bahama and had a magnificent experience. That was our 4th charter with Dream Yacht Charter and are very happy with the overall service, boats and staff at the base. All the bases we have visited are very busy- but we always feel we get what we need and are attended to. Love that they have bases all around the world. Have 2 more bookings this year - La Paz tomorrow and Naples, Italy in July. Never think about looking for alternative companies

Date of experience : February 18, 2023

Friendly, professional & efficient

Just returned from a 1 week charter out of Pomer Marina, Croatia. The Dream charter team were 1st class throughout, Davor the base manager was professional, courteous & extremely competent. The yacht was spotlessly clean & ready for departure well before time. I highly recommend Dream Yacht Charter & will certainly use them again in the future.

Date of experience : July 11, 2022

Hello James and thank you for your review ! We are happy you had a great time with us and we look forward to welcoming you back onboard again ;) Best wishes, the Dream Yacht Charter team.

Sailboat Chartered in Tortola in Horrible Condition

The captain was great but the boat was in total disrepair. The generator never worked, the toilet either did not work or worked poorly, the furniture down below was taped together with yellow tape, the ladder was dangerous etc. For all the money we spent to rent this boat we should be treated better

Date of experience : February 15, 2022

Hi Elliot, Thank you for your feedback. We are sorry you experienced difficulties and that your experience fell below our usual high standards. We can see that your booking is via a broker and our team has been in contact with them to move your concerns forward. After looking at your booking, we can see the base team offered assistance swiftly to minimize disruption to your charter. We can see an offer about compensation has been sent. Best wishes, the Dream Yacht Charter team.

Baja is my favorite place now

Baja is my favorite place now. There was something for everyone: sailed under northerlies with mostly calm evenings, snorkeled, fished, bummed it on the sandy beaches, enchanted by pelicans feeding, greeted by the barking sea lions and explored the Ispiritu Santo island geology. DYC La Paz base provided competent professional support with a well provisioned and maintained boat. We were nourished well by an onboard cook arranged with DYC freeing us all for more play. A vacation and an adventure connected with nature.

Date of experience : January 25, 2022

Hi Taiyoko, Thank you for your review, we're glad you had a wonderful time in La Paz :) We look forward to welcoming you onboard again! Best wishes, The Dream Yacht Charter team

Dream yacht charter Dubrovnic…

Second charter to Aci Dubrovnic Croatia.From arriving early at the marina the team were fantastic. They were friendly and very efficient. The yacht handover was relaxed and the engineer was exceptionally helpful. With great information the team put you at ease and fill you with confidence that they are available should you need them. Thank you we will be back !

Date of experience : April 22, 2023

Appreciation to the DYC team in Zaton/Sibenik, Croatia

Unfortunately, our charter (Lagoon 42 Grand Tour) is over, boat was quite stable and we had a great time! Let me express my appreciation to the DYC team here in Zaton/Sibenik, Croatia and the quality of this boat (knowing a lot of other DYC bases and boats woldwide, since I am yacht owner at DYC myself). The boat maintenance and customer care is really recognizable good, fast and reliable. Very convenient and it supports a lot our life on board. Everybody felt very well. MERCI BEAUCOUP for this!!

Date of experience : June 17, 2023

We booked our Aug 2022 holidays in…

We booked our Aug 2022 holidays in Dubrovnik (Croatia) with Dream Charter via Boataround agency in Sept 2021. Initially booked catamaran FP44 Hellia. Easy communication with Boataround, 10% discount. I give Boataround 10/10. In June Dream Charter upgraded the catamaran to almost new FP47 Saona 'Beyond' for free. All went super. The boat was ready on time and by 18.00 we were heading to Korchula. The holidays were perfect. Questions about sensors operation (in Hvar city) on the yacht were answered by phone on time w/o any stress. Dream charter is offering easy communication, professional service 10/10. I would deal with them again.

Date of experience : August 19, 2022

Top experience!!

I am a seasoned skipper and have chartered with many companies in the past. A few months ago, I met Dream Yacht’s Head of Customer Experience, Edouard, at an event. His passion for customer centricty convinced me to give Dream Yacht a shot for my next trip that I was planning in La Paz. From my arrival at the base in La Paz, the Base manager, Ernesto, his staff, and the crew on board, made my trip memorable. I will definitely be booking again with Dream Yacht and will highly recommend to anyone looking for an amazing experience.

Date of experience : May 07, 2023

Awful checkin experience in Olbia…

Awful checkin experience in Olbia Italy. Boat are not ready nor checked: fuel was not done (they forgot… so we had to do it), dingy’s engine does not work, safety not respected, beddings rented are not available No management

Date of experience : August 01, 2021

Hi there, Thank you for your feedback. We've recently changed our cleaning crews and this did create some issues as the previous company was not up to standard and the boats needed recleaning, causing delays. We are sorry for your experience and please get in contact with your booking number if you want us to investigate further on [email protected]. Best wishes, the Dream Yacht Charter team

Nightmare Yacht Charter

My husband and I, and several of our friends, recently returned from a trip with Dream Yacht Charter. (see full review at tripadvisor.com as this site limits length) Overall: service was terrible. Captain and crew were unprofessional, and abandoned the guests on the boat, which was unsafe. Captain would leave the boat unmanned for hours at a time, not returning until 3am.Captain and stew arguing in front of guests. Stew quit on us mid charter. Generator broke. We had no AC and limited clean water so we were told we could not shower. Food was not good. We spend our own money for provisions. Company will not make this right and refuses to offer us a reasonable compensation for a terrible experience. Stay far far away from this company. Kelsey D. Canton, OH, USA

Date of experience : May 27, 2023

Hello Kelsey, Thank you for taking the time to share your experience. We’re so sorry to hear that your boat did not meet your expectations and fell below our standards. We see that your complaint has already been addressed by our customer experience team, and has been settled. Still, learning about your situation helps us understand where we need to improve and allows us to prevent it from happening again. Thank you for letting us know, the Dream Yacht team

Boat was in perfect order and plenty of anchorage In February

Boat was in perfect order. There are plenty of anchorage In February. Water is blue. We explored ridge (North) part of the island. Quite pretty area. Base was very helpful with suggestions, docking and weather. Definitely want to go back and explore Southern side of the island.

We had a fantastic holiday from Pozzuoli Italy

We had a fantastic holiday from the Pozzuoli Marina. Really easy introduction from the base staff and the engineers before and after we returned they are very friendly. We visited all the many Islands that are in easy reach of this Marina in our luxury Bali 5.4 Procida, Ischia,Ventotene,Ponza,Positano,Amalfi and Capri. We have been sailing with DYC for 5 years France, Palma, Martinque, Bahamas, Greece and Croatia and we look forward to our next 5 years. Thank you DYC

Date of experience : August 20, 2022

Hello Gary and thank you for your wonderful review. We're glad you had a great time in Italy and we will be happy to welcome you onboard again soon. Best regards, The Dream Yacht Charter team

Very good experience at Marina Pomer in Croatia

Since there are so many negative reviews about DYC, and I believe that this largely depends on the destination, I must share our positive experience here. We chartered a Dufour 460 at Marina Pomer in Croatia. A few days before our vacation started, I received a call informing us that our boat was out of commission, but we were offered an alternative without any additional charge. The options were a Dufour 520 or a Lagoon 40 catamaran. Since we had no experience with a catamaran, we chose the Dufour 520. Although the contract stated that check-in wasn't until 5:00 PM, we were allowed to board the boat earlier. The check-in process was quite swift, yet very thorough, and everything was explained to us. Given the age of the ship, there were a few minor issues, but these were repaired directly at the marina by the charter company. We had a great week; the ship was good for sailing and steering, and the equipment was comprehensive. The ropes, sails, and the Bimini top all appeared almost new. There were no issues during the return; checkout was again quite swift, minor defects and our comments were noted immediately and subsequently repaired. Daria is always a bit rushed and in a hurry, which is understandable since all boats are inspected and reassigned on Saturdays, but he handles everything with a lot of humor. After all the negative reviews, I felt quite uneasy before our vacation, but we had a wonderful week, were not disappointed, and I would definitely charter with DYC in Croatia again.

Date of experience : May 11, 2024

An efficient and tightly run operation!

As a boat owner/partner with Dream Yacht of a Lagoon Catamaran in Croatia I was initially anxious as to how my boat would be maintained by the Marina Team. However to date I can say that the entire experience has been trouble free with all the staff making every effort to look after the boat and ensure that everything aboard is in good working order for their clients. Although a very busy base they run a very professional and tight ship with Marco the base manager personally getting involved to make sure things run smoothly. Full marks guys!

Date of experience : November 04, 2022

Excellent customer service

We reserved a by cabin charter out of Guadeloupe Oct 2021. No flights into Guadeloupe from Canada and we could not re-enter Canada from Guadeloupe either eu to Covid 19 protocols The very gracious Dream Yacht team allowed us to book in Oct 2022, they had our deposit for over a year as we had originally booked in Feb 2021. We had notified them of an issue Two months prior. The Oct 2022 cruise with the Guadeloupe crew was fabulous. Highly recommend.

Date of experience : October 08, 2022

Best Trip Ever!

My group of 8 adults who have sailed together in the past had a wonderful experience chartering a catamaran in the USVIs from Dream Yacht charters. The cat was a Brand New Lagoon 42 and we were it's very first charter. We loved the boat! It was very comfortable and easy to sail/operate. We went to Culebra, St Thomas, St Johns, and Buck Island during our 7 day voyage. It was the most fun I've ever had on the water. The Dream Yacht team from booking and preparing for the trip to the port folks who oriented us with the boat and sailing areas were all fantastic. We will definitely charter with Dream Yachts again!!

The Exumas 2023

My wife, along with my two kids have just returned from a 10 day charter in the Exuma’s. Based on all the feedback we were reading on the forums we were showing up to Nassau with low expectations. Our experience was totally awesome!! From the initial stages where we were booking the trip to our reception, along with the technical overview, everybody was completely professional. At one point we were out of propane, because there was a slow leak they actually delivered down into the Cays extra propane bottles. And if I was to rate our experience, it would be VIP all the way.

Date of experience : March 12, 2023